Jessica Sherrard
Vermilion,OH
Summary
Invested Social Worker committed to providing services to strengthen home, school and community partnerships. Accomplished at resolving conflict and encouraging positive relationships. Dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in Case Coordination and Target Case Management Systems.
Overview
12
12
years of professional experience
Work History
Service and Support Administrator
Erie County
Sandusky , OH
06.2017 - Current
- Offered community resource guidance to clients to meet family needs for assistance.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Accurately recorded data in case files to facilitate case coordination services and case management duties.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Interviewed clients and family members to obtain key information for case planning and management.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Assist individuals and families to develop a plan of supports addressing needs & outcomes for individuals with developmental disabilities.
- Address needs related to health and safety issues.
- Assist individuals through the free choice of provider selection process.
- Coordinate services and supports between an
individual’s paid providers and natural supports. - Provide ongoing ISP coordination to ensure that services are delivered as outlined in an individual’s plan and are meeting their needs and satisfaction.
Cashier
Beck Suppliers
Vermilion , OH
07.2014 - 06.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Complete knowledge of Ohio Lottery Systems.
Co-Manager
Wendy's
Vermilion , OH
05.2010 - 04.2014
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations..
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Hired, trained and evaluated personnel.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Bachelor of Social Work - Social Work
Youngstown State University
Youngstown, OH06.2017
Skills
- Family Case Management
- Attention to Detail
- Cultural Competency
- Case Management
- Case Documentation
- Abuse and Neglect Reporting
- Home Visits
- Community Referrals
- Staff Training and Onboarding
- Case Notes through TCM
Timeline
Service and Support Administrator
Erie County
06.2017 - Current
Cashier
Beck Suppliers
07.2014 - 06.2017
Co-Manager
Wendy's
05.2010 - 04.2014
Bachelor of Social Work - Social Work
Youngstown State University