Jessica Sherrard
Vermilion
Summary
Dedicated social services professional with over 8 years of experience supporting children, families, and caregivers through case management, community outreach, and coordinated services. Skilled in foster, adoptive, and kinship family support, home visiting, caregiver recruitment and retention, and state compliance reporting. Known for building strong partnerships, facilitating caregiver support groups, and guiding families through complex child welfare systems with professionalism, compassion, and accountability.
Overview
16
16
years of professional experience
Work History
Foster Care Navigator
Child Care Resource Center
10.2022 - Current
- Enhanced collaboration by facilitating communication between families and service providers.
- Created educational materials to inform families about available community resources.
- Served as point of contact for families, providers, and agencies, ensuring timely responses.
- Coordinated special events, workshops, and fairs to recruit foster families effectively.
- Represented organization through presentations, fostering trust with child welfare agencies and partners.
- Managed caseload of foster caregivers, guiding them through licensing process steps.
Service and Support Administrator
Erie County Board of Developmental Disabilities
06.2017 - 10.2022
- Facilitated access to community resources, enhancing support for individuals and families.
- Cultivated partnerships with local referral sources for coordinated service delivery.
- Managed case coordination for 40 clients, ensuring timely documentation and compliance.
- Monitored client progress through regular phone calls and home visits.
- Developed individualized support plans for individuals with developmental disabilities.
- Assessed health and safety needs, implementing appropriate support measures.
Cashier Trainer
Beck Suppliers
07.2014 - 06.2017
- Ensured accurate transactions by processing cash, checks, and credit cards.
- Delivered exceptional customer service, assisting with purchases and rewards enrollment.
- Resolved inquiries and concerns, adhering to company policies and procedures.
- Organized and stocked sales floor, enhancing operational efficiency and customer experience.
- Balanced cash drawers and addressed discrepancies at shift start and end.
- Verified age for restricted sales, ensuring compliance with state regulations.
- Trained new team members on POS systems and customer service standards.
Co-General Manager
Wendys International
09.2009 - 04.2014
- Enhanced team performance by promoting professional growth and talent development.
- Streamlined daily operations by proactively resolving efficiency and customer service issues.
- Improved operational efficiency by analyzing performance data and anticipating needs.
- Recruited and trained staff, providing coaching for improved performance and accountability.
- Delivered high-quality service by supporting team members with active monitoring and feedback.
- Optimized inventory management by controlling product levels and organizing backroom efficiently.
Education
Bachelor of Science - Social Work
Youngstown State University
Youngstown, OH06-2017
Skills
- Case Management & Care Coordination
- Foster, Adoptive & Kinship Care Support
- Caregiver Recruitment & Retention
- Home Visits & Family Engagement
- Individual Service Plans (ISP)
- Community Outreach & Partnership Development
- Parent Café Facilitation
- Group Facilitation & Training Delivery
- Triple P – Positive Parenting Program (Levels 3, 4 & 5)
- Data Collection & Quarterly Reporting (DCY)
- Customer Service & Stakeholder Communication
- Conflict Resolution & Problem Solving
- Public Speaking & Presentations
- Microsoft Office & Case Management Systems
Timeline
Foster Care Navigator
Child Care Resource Center
10.2022 - Current
Service and Support Administrator
Erie County Board of Developmental Disabilities
06.2017 - 10.2022
Cashier Trainer
Beck Suppliers
07.2014 - 06.2017
Co-General Manager
Wendys International
09.2009 - 04.2014
Bachelor of Science - Social Work
Youngstown State University