Jessica Shilling
Cedar Hill,TX
Summary
I excel in providing comprehensive support to senior executives in fast-paced and dynamic environments. My expertise lies in managing complex schedules, coordinating travel, facilitating communication, and ensuring seamless operations through meticulous attention to detail. I am adept at anticipating the needs of executives, handling sensitive information with discretion, and fostering relationships with patients. With a proven ability to prioritize tasks, solve problems efficiently, and implement systems for improved workflow, I am confident in my ability to contribute to your organization’s success by enhancing executive productivity and operational efficiency.
Overview
12
12
years of professional experience
Work History
Scheduling Representative
Mint Dentistry
02.2022 - Current
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Adapted quickly to unexpected changes in staffing or workload levels, ensuring minimal disruption to daily operations.
- Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
- Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
- Streamlined interdepartmental communication regarding scheduling needs, fostering a more efficient working environment.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Coordinator of Scheduling and Resource Management
Mint Dentistry
10.2019 - 02.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Dental Office Manager
Mint Dentistry
08.2016 - 09.2019
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
Dental Office Manager
Shine Dental Care
10.2014 - 07.2016
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Lead Dental Assistant
Advanced Family Dentisty
04.2013 - 10.2014
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Endodontist Dental Assistant
North Dallas Endodontics
12.2012 - 04.2013
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
- Diagnosed nerve and dental tissue damage by conducting careful examinations to determine need for root canal procedures.
- Developed customized treatment plans tailored to each patient''s unique needs, optimizing long-term oral health outcomes.
- Utilized dental instruments, x-rays and diagnostic equipment to examine teeth, gums and related tissues to evaluate dental health, diagnose abnormalities and plan appropriate treatments.
- Contributed to practice growth through exceptional patient care that generated positive word-of-mouth referrals from satisfied clients.
- Fostered trust and rapport with patients by addressing concerns and answering questions regarding endodontic treatments.
- Managed medical and dental history by evaluating patient's general health.
Education
Associate of Science - Business Management
McClennan Community College
Waco, TX06-2011
Skills
- Proficient with Event Coordination and Project Management
- Specializes in Discretion and Confidentiality
- Technical Proficiency
- Complex Problem Solving
- Advanced Interpersonal and Communications Skills
- Office Administration and Document Preparation
- Schedule and Travel Management
- Attention to Detail
- Cross-Functional Teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Scheduling Representative
Mint Dentistry
02.2022 - Current
Coordinator of Scheduling and Resource Management
Mint Dentistry
10.2019 - 02.2022
Dental Office Manager
Mint Dentistry
08.2016 - 09.2019
Dental Office Manager
Shine Dental Care
10.2014 - 07.2016
Lead Dental Assistant
Advanced Family Dentisty
04.2013 - 10.2014
Endodontist Dental Assistant
North Dallas Endodontics
12.2012 - 04.2013
Associate of Science - Business Management
McClennan Community College
Similar Profiles
Layla JacksonLayla Jackson
Patient Care Coordinator at Mint DentistryPatient Care Coordinator at Mint Dentistry
Melanie HernandezMelanie Hernandez
Registered Dental Assistant at Mint DentistryRegistered Dental Assistant at Mint Dentistry
Andrew MackAndrew Mack
Dental Assistant Intern at Mint DentistryDental Assistant Intern at Mint Dentistry