JESSICA SHISLER
Land O' Lakes,FL
Summary
Experienced and results-driven operations and training leader with a consistent record of exceeding expectations in revenue generation, team development, and operational efficiency. Seeking a challenging leadership position to leverage my expertise in driving organizational growth
Overview
12
12
years of professional experience
Work History
District Manager for Franchise Operations
Black Rifle Coffee Company
09.2023 - 11.2024
- Promoted within 2 years with the company
- Successfully managed the operations of 12 franchise retail store locations, generating $1.5 million in annual revenue per location
- Cultivated strong relationships with franchise owners, fostering collaboration and exceeding business expectations
- Mentored store managers, enhancing their leadership skills and improving team performance through monthly development webinars
- Oversaw new store openings, providing operational support and ensuring successful launches
- Pushed sales growth by implementing innovative retail strategies and enhancing customer engagement techniques
Manager of Franchise Field Training
Black Rifle Coffee Company
01.2022 - 09.2023
- Spearheaded the development and implementation of new training programs and materials, resulting in a 25% reduction in training costs and a significant increase in employee skill proficiency, customer service, and sales
- Led and mentored a high-performing team of trainers, successfully executing 12 new store openings while optimizing their performance in executing all functional programs
- Collaborated with HR to identify and hire qualified trainers, contributing to the successful opening of 12 new retail locations
- Led the successful opening of 12 new franchise retail locations, overseeing all phases of the enterprise-wide launch process from planning and coordination to execution
- Streamlined the new store training framework, incorporating the latest technologies and Black Rifle processes
- This resulted in a 10% reduction in the new store opening budget that I managed
- Launched a company-wide Certified Training Store Program, empowering employee growth and success across all retail operations
- This initiative established consistent standards and systems across departments, significantly contributing to company-wide training improvements
- Partnered with District Managers to train & establish their Certified Training Stores
- Contributed to the development of the company’s definitive Team Member Training Program, enabling the opening of 40 new locations
Regional Training Manager
Carrabba’s Italian Grill
12.2014 - 01.2022
- Led the development and implementation of comprehensive training programs aligned with business goals, collaborating effectively with Joint Venture Partners
- Managed and delivered high-quality sessions across all levels, ensuring consistent standards and maximizing program impact
- Oversaw the development, maintenance, and certification of training materials and resources
- Mentored training coordinators and supported employee development, fostering a culture of continuous improvement and high retention rates
- Effectively communicated with and presented training strategies to senior leadership, including regional vice presidents, joint venture partners, and corporate leadership
Service Manager
Carrabba’s Italian Grill
07.2012 - 12.2014
- Manage daily operations of a $3M annual sales business, consistently exceeding guest satisfaction targets
- Reduced employee turnover and fostered a positive, inclusive work environment
- Increased sales through effective server training, resulting in a $1.10 per person average increase
- Cultivate talent and developed action plans for succession planning and for employees to meet their personal goals
- Launch and facilitate all new initiatives and serve as the subject matter expert for best practices concerning service throughout the entire region
- Successfully launched and established service structures for new store openings
Education
Bachelor of Science - Business Administration
Strayer University
Virginia01.2013
Skills
- Coaching and mentoring
- Program implementation
- Team building
- Leadership development
- Multi-unit management
- Training facilitation
Professional Highlights
- Successfully lead a national pilot program across multiple restaurants, resulting in increased sales and revenue by redefining the dining experience for key demographic groups. This involved program design, implementation, metric tracking, and problem solving.
- Developed and executed the highly successful 'Learn to Lead' management development program, a four module, 10-week program combining self-directed learning, classroom instruction, and post training application.
- Effectively designed, developed, and implemented the company wide 'Back to Basics' retaining program, addressing critical skill gaps and improving overall employee proficiency. The program included instructor-led workshops, hands-on training, updated materials, and certified skill outs. This initiative impacted 30 retail store locations and 450 employees.
- Created the comprehensive 'NSO' playbook, a six-month guide for retail new store openings, standardizing processes across eight company departments and ensuring consistent execution.
Timeline
District Manager for Franchise Operations
Black Rifle Coffee Company
09.2023 - 11.2024
Manager of Franchise Field Training
Black Rifle Coffee Company
01.2022 - 09.2023
Regional Training Manager
Carrabba’s Italian Grill
12.2014 - 01.2022
Service Manager
Carrabba’s Italian Grill
07.2012 - 12.2014
Bachelor of Science - Business Administration
Strayer University
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