Jessica Shoaf
Harrisonville,Missouri
Summary
Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style. Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Overview
10
10
years of professional experience
Work History
General Manager of Food Service
Jose's Cafe
Harrisonville, Missouri
01.2024 - Current
- Trained and supervised staff members in all aspects of restaurant operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
Homeschool Teacher
Missouri Connections Academy
Harrisonville, MO
03.2019 - 04.2023
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
- Planned field trips to various educational institutions to enhance the classroom experience.
- Coordinated with other homeschool teachers to ensure that appropriate standards were met.
- Maintained records of student attendance, grades, and performance evaluations.
- Assisted students in finding additional resources outside of the traditional classroom setting.
- Collaborated with other professionals such as tutors or specialists when needed for additional help for students.
- Promoted positive behavior management strategies among students in order to foster an effective learning environment.
- Encouraged critical thinking skills by facilitating discussions about current events and topics relevant to the course material.
- Utilized technology tools such as video conferencing software to create engaging lessons for remote learners.
- Integrated hands-on activities into instruction whenever possible in order to promote deeper understanding of content material.
- Managed a variety of tasks related to daily operations including grading assignments, creating reports.
Kitchen Supervisor
Down Home Diner
Harrisonville, MO
04.2014 - 10.2019
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Created daily, weekly and monthly work schedules for kitchen staff.
- Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Monitored inventory levels of ingredients, supplies and equipment.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Established standards for portion sizes and plating presentation.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Villa Park, IL11-2024
High School Diploma -
Raytown South High School
Raytown, MO05-2007
Some College (No Degree) - Environmental Health And Safety
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Creativity and Innovation
- Cost Control
- Marketing and Promotions
- Menu Development
Timeline
General Manager of Food Service
Jose's Cafe
01.2024 - Current
Homeschool Teacher
Missouri Connections Academy
03.2019 - 04.2023
Kitchen Supervisor
Down Home Diner
04.2014 - 10.2019
Associate of Applied Science - Health Information Technology
DeVry University
High School Diploma -
Raytown South High School
Some College (No Degree) - Environmental Health And Safety
Metropolitan Community College - Kansas City
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