Jessica Shockey
Oakdale,CA
Summary
11.5 years of leadership experience in the planning, implementation and management of training initiatives, operational metrics, and team development; a proven track record in managing multiple clinics and maintaining successful relationships with internal and external customers, as well as establishing a strong provider and employee network of committed and high performing individuals.
Overview
17
17
years of professional experience
Work History
Clinic Office Manager
Leidos QTC Health Services
Modesto, CA
06.2018 - Current
- Manage day to day operations of assigned clinic(s) to include planning and coordinating of all clinic staff.
- Responsible for the hiring, performance, management, setting and communicating staff expectations, onboarding new employees, and timekeeping oversight.
- Coach, mentor, and train employees for growth and development.
- Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire examinee and customer experience.
- Responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
- Ensures strict confidentiality of all medical records, PHI, and PII.
- Responsible for facility compliance with established regulatory, operational and safety standards.
- Responsible fo metting clinic(s) budget metrics.
- Collaborate with stakeholders on effective provider management and scheduling.
- Reviews clinic performance through metrics and data reports.
Clinic Office Coordinator
Leidos QTC Health Services
Stockton, CA
12.2012 - 06.2018
- Performed and facilitated routine procedures to prepare examinees for provider exams.
- Performed standard vital and diagnostics procedures efficiently, and with the highest quality.
- Performed and lead clinic operational duties in partnership with the Clinic Office Manager and or Regional Manager.
- Performed and facilitated front and back office duties.
- Served as a mentor for new staff and Clinic Office Managers.
- Ordered and maintained office and clinical supplies as directed.
- Performed and facilitated routine safety and compliance audit activities.
- Effectively communicated issues and proposed solutions to management.
- Lead operational duties for remote leadership of the Arcata and Anchorage clinics.
Medical Assistant
Leiods QTC Health Services
Stockton, CA
10.2007 - 12.2012
- Independently performs and facilitates routine procedures to prepare examinee for provider exam.
- Perform standard diagnostic procedures accurately, efficiently, and with the highest quality.
- Perform standard diagnostic procedures accurately, efficiently, and with the highest quality.
- Enter and retrieve data test results and other documents via EHR, case management system, and other proprietary systems.
- Perform and facilitate front office duties such as: answering telephones, preparing schedules, scheduling and confirming appointments, examinee check in and out, and document filing.
- Perform data entry and basic review of exam documents for accuracy to include grammar and spelling.
- Perform data entry and basic review of exam documents.
- Perform and facilitate housekeeping functions such as: changing exam room table paper, disinfecting surfaces, upkeep and tidiness of the entire clinic for accuracy to include grammar and spelling
Education
MBA - Business Administration
The University of Arizona Global Campus
Online10-2020
Bachelor of Arts - Management
Univserty of Phoenix
Online02-2019
Diploma - Medical Assistant
Kaplan College
Modesto, CA01-2007
Skills
- Ability to organize, plan, and coordinate multiple tasks with a high sense of urgency and follow through
- Ability to prioritize and delegate effectively
- Ability to identify and resolve operational inconsistencies
- Demonstrates high standards of ethics and integrity
- Ability to succeed in a fast-paced environment
- Strong understanding of medical terminology
- Able to analyze, assess, and resolve issues
- Strong verbal and written communication skills
- Proficient Microsoft Office Suite
- Strong understanding of medical terminology
- Possess excellent organizational and follow up skills, with a strong attention to detail
Timeline
Clinic Office Manager
Leidos QTC Health Services
06.2018 - Current
Clinic Office Coordinator
Leidos QTC Health Services
12.2012 - 06.2018
Medical Assistant
Leiods QTC Health Services
10.2007 - 12.2012
MBA - Business Administration
The University of Arizona Global Campus
Bachelor of Arts - Management
Univserty of Phoenix
Diploma - Medical Assistant
Kaplan College