Professional Summary
Overview
Work History
Education
Skills
Timeline

Jessica Shook

Shook Home Improvement & Repair
18
years of professional experience

Dedicated professional experienced in world class customer service, experience with special needs care, multitasking, contractor assisting, receptionist tasks, knowledge of HIPAA compliance and medical records release of information, ready to enhance service quality in diverse environments.

Work History

Contractor's Assistant

1 Year 7 Months
Shook Home Improvement & Repair | 01.2025 - Current

Assisted with office tasks related to the business. Also assisted on site with painting, staining, cutting materials and preparation and cleanup of job site.

Caregiver, Special Needs

3 Months
Iowa Department Of Human Services/Consumer Choices/Veridian | 01.2025 - 04.2025

Supervised and assisted a special needs adult part-time.

Packing Specialist

9 Months
The UPS Store Inc. | 04.2022 - 01.2023

Prepare, box, and ship customer packages, as well as Amazon returns, take prepared packages and measure and weigh to calculate shipping cost for domestic and international shipping, cashiering, and sales of store products.

Merchandise Cast Member

1 Year 10 Months
The Walt Disney Company | 03.2015 - 01.2017

Provided world-class customer service for The World Of Disney store in Walt Disney World's Disney Springs. interacted with and assisted guests, cashiered, stocked, organized, made sales at the Pandora jewelry counter, pulled merchandise, and put returned merchandise back.

Medical Records Specialist

1 Year 4 Months
Healthport Technologies | 08.2011 - 12.2012

Process medical records requests and subpoenas at Proctor Hospital for various requesters such as patients, insurance companies, attorneys and government agencies, Handled clerical duties in medical records department, including answering multi-line phone, faxing, copying, and filing, contributing to efficient operation of department.

Client Liaison

2 Years 9 Months
Convergent Healthcare Recoveries | 06.2008 - 03.2011

Answered multi-line phones and processed payments while managing debtor account requests and month-end invoicing, ensuring smooth operation of clerical tasks.

Education

GED

Illinois Central College GED Program | Peoria | 06-2001

Skills

Site cleanup
Power tools operation
Multitasking and organization
Record keeping
POS system operation
Information release
Shipping processes
Health records management
HIPAA expert
Release of information
Special needs care
Basic computer skills

Timeline

Contractor's Assistant

Shook Home Improvement & Repair
01.2025 - CurrentRead More

Caregiver, Special Needs

Iowa Department Of Human Services/Consumer Choices/Veridian
01.2025 - 04.2025Read More

Packing Specialist

The UPS Store Inc.
04.2022 - 01.2023Read More

Merchandise Cast Member

The Walt Disney Company
03.2015 - 01.2017Read More

Medical Records Specialist

Healthport Technologies
08.2011 - 12.2012Read More

Client Liaison

Convergent Healthcare Recoveries
06.2008 - 03.2011Read More

Illinois Central College GED Program

GED
Read More
Jessica Shook