Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Jessica Shupe

West Palm Beach,FL

Summary

Detail-oriented and well-organized team player who thrives on challenges and sets goals for oneself. Demonstrates a strong work ethic and dedication to the job, evident in the approach to tasks. Focuses on precision and efficiency, consistently delivering high-quality results. Committed to continuous improvement and actively seeks opportunities to enhance skills and contribute to team success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Grieco Automotive Group
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

E-Commerce Manager & Customer Service Representative

Delray Acura, Hyundai and Genesis
06.2015 - Current
  • Respond daily to all telephone & email inquiries for a substantial e-commerce site
  • Provide quality service to customer inquiring about order status and product availability
  • Listen attentively to caller needs to ensure a positive customer experience
  • Access electronic cataloging systems to look up product information and availability
  • Quick complaint resolution with the ability to resolve problems on the first call and avoid escalation of issues
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
  • Established processes for maintaining accurate work order files
  • Proficient in Microsoft Word, Excel and Outlook
  • Built trust in brand by efficiently responding to customers
  • Train all new employees in the e-commerce division
  • Process payments and balanced accounts on a daily basis.

Education

High school diploma -

Royal High School
05.2017

Skills

  • Retail Management
  • Store Management Experience
  • Phone Etiquette
  • Appointment Scheduling
  • File Maintenance
  • Computer Skills
  • Understanding Customer Needs
  • Microsoft Office
  • Customer Relations
  • Professional telephone demeanor
  • Order Processing
  • Data Entry

Certification

Driver's License

Personal Information

Title: Customer Service Representative / Receptionist

Timeline

Customer Service Representative

Grieco Automotive Group
06.2022 - Current

E-Commerce Manager & Customer Service Representative

Delray Acura, Hyundai and Genesis
06.2015 - Current

High school diploma -

Royal High School

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Jessica Shupe