Jessica Sicard
San Jose,CA
Summary
Experienced Administrative and Operations Specialist with 15 years dedicated to improving organizational efficiency and financial outcomes. Demonstrated ability to streamline processes and boost profitability while maintaining exceptional customer satisfaction. Strong skills in strategic planning and problem-solving, effectively collaborating across functions to achieve results in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Online Customer Support Agent
Azazie
San Jose, CA
12.2020 - Current
- Resolved over 150 customer inquiries daily, achieving a 98% satisfaction rating.
- Delivered personalized styling consultations to enhance customer experience and encourage repeat engagement.
- Coordinated logistics for large-scale client events, ensuring operational precision and adherence to timelines.
- Collaborated across internal departments to address escalations and streamline service delivery processes.
QuickBooks Specialist / Administrative Specialist
Carla Nespole Bookkeeping
San Jose, CA
01.2020 - Current
- Oversee end-to-end financial operations for 5+ businesses, utilizing QuickBooks to ensure 100% accuracy in income and expense tracking.
- Develop and present comprehensive monthly financial reports, synthesizing complex data for executive decision-making.
- Formulate and monitor budgets by integrating historical performance metrics and projected revenue streams.
- Implement innovative cost-reduction strategies and process improvements, resulting in measurable efficiency gains.
Operations Manager
United Plumbing Contractors
Campbell, CA
10.2017 - 02.2019
- Directed daily operations, including workforce scheduling, payroll processing, and project coordination.
- Optimized resource allocation through analysis of traffic, weather, and project requirements to reduce downtime.
- Maintained data integrity by ensuring accurate updates to internal management systems.
- Conducted performance reviews, delivering actionable coaching to enhance employee productivity.
Office Manager
Silva Custom Construction Inc
Morgan Hill, CA
12.2016 - 11.2017
- Managed bid preparation and submission processes for multiple high-value construction contracts.
- Oversaw budget compliance, authorizing work orders and change orders based on thorough cost analysis.
- Streamlined executive scheduling and documentation, ensuring timely agendas and meeting minutes.
- Designed structured digital and physical filing systems to enhance regulatory compliance and accessibility.
Inside/Outside Sales Associate
Chameleon Like Inc
Gilroy, CA
02.2015 - 12.2016
- Represented organization at industry trade shows, expanding brand presence and establishing key client relationships.
- Collaborated with design teams to create innovative product concepts based on client specifications.
- Enhanced online visibility through high-quality social media content, resulting in increased engagement.
- Utilized consultative sales techniques to recommend products meeting customer needs, boosting upsell opportunities.
- Delivered compelling product presentations, clearly communicating competitive advantages and market positioning.
Call Center Representative
Andy's Auto Sport
Morgan Hill, CA
10.2013 - 02.2015
- Evaluated customer data to diagnose issues, provide solutions, and determine eligibility for service programs.
- Guided clients through billing procedures, processed payments, and facilitated payment plan arrangements.
- Cultivated trust through transparent communication, ensuring alignment between client needs and available solutions.
- Maintained detailed records of client interactions, ensuring follow-through and resolution tracking.
Personal / Administrative Assistant
John Abel Construction Company
San Jose, CA
03.2008 - 06.2012
- Streamlined complex scheduling for personal and professional commitments to enhance time management efficiency.
- Coordinated household logistics, encompassing procurement, maintenance, and vendor relations.
- Managed inbound and outbound communications, ensuring confidentiality and organizational effectiveness.
Education
Quickbooks Certification
01-2020
Business Management -
Gavilan College
01.2015
High School Diploma -
Del Mar High School
01.2011
Skills
- Accounts Payable & Receivable
- Bank Reconciliation & Financial Balancing
- Strategic Problem-Solving & Decision-Making
- Customer Experience & Retention Strategies
- Calendar, Schedule & Workflow Optimization
- Social Media Management & Digital Engagement
- Typing Proficiency: 80 WPM
- Call center experience
Timeline
Online Customer Support Agent
Azazie
12.2020 - Current
QuickBooks Specialist / Administrative Specialist
Carla Nespole Bookkeeping
01.2020 - Current
Operations Manager
United Plumbing Contractors
10.2017 - 02.2019
Office Manager
Silva Custom Construction Inc
12.2016 - 11.2017
Inside/Outside Sales Associate
Chameleon Like Inc
02.2015 - 12.2016
Call Center Representative
Andy's Auto Sport
10.2013 - 02.2015
Personal / Administrative Assistant
John Abel Construction Company
03.2008 - 06.2012
High School Diploma -
Del Mar High School
Quickbooks Certification
Business Management -
Gavilan College
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