Jessica Sievers
Kenilworth,NJ
Summary
Detail-oriented and dependable professional with experience in managing diverse tasks, communication, and team collaboration. Ready to leverage strong organizational skills and adaptability in a substitute teaching position to support students and staff.
Overview
8
8
years of professional experience
Work History
SOCIAL MEDIA MANAGER
Independent Contractor
2022.09 - 2024.09
- Scheduled and posted content, including ads, across multiple social media platforms, ensuring timely and engaging communication with audience
- Designed ads, flyers, and promotional materials, crafting compelling captions to enhance viewer engagement
- Created visually engaging reels to boost brand visibility and interaction on social media
- Monitored social media accounts, actively responding to comments and inquiries to foster positive online community.
SENIOR BUSINESS SUPPORT SPECIALIST
Millennium Systems International
2020.01 - 2021.05
- Provided Tier 2 support via phone, email, and live chat, responding to business and technical requests
- Trained employees on software systems, troubleshooting, and customer experience techniques
- Collaborated with cross-functional teams to resolve software issues and improve system performance
- Documented support calls, maintained data accuracy, and worked with Salesforce CRM.
BUSINESS SUPPORT SPECIALIST
Millennium Systems International
2018.09 - 2020.01
- Provided expert support and troubleshooting via telephone and web chat services
- Diagnosed, documented and resolved all reported software issues including identifying and escalating situations requiring urgent attention
- Stayed up to date and knowledgeable of software updates and new features
- Acquired the ability and skill to take up to 4 live chats simultaneously.
LEAD FRONT DESK COORDINATOR
Amazing Lash Studio
2016.12 - 2018.08
- Welcomed and assisted visitors, enhancing customer retention through excellent service
- Managed schedules, payroll, and employee development
- Oversaw social media presence and implemented engagement strategies.
- Boosted team performance by providing ongoing training and support to front desk staff, fostering positive work environment.
Education
Associate of Science -
Fashion Institute of Technology
New York, NY2014
High School Diploma -
Roselle Park High School
Roselle Park, NJ2009
Skills
- Communication
- Active Listening
- Social Media Management
- Organization & Time Management
- Microsoft Office Suite
- Salesforce CRM
- Adaptability & Problem Solving
- Teamwork and Collaboration
Timeline
SOCIAL MEDIA MANAGER
Independent Contractor
2022.09 - 2024.09
SENIOR BUSINESS SUPPORT SPECIALIST
Millennium Systems International
2020.01 - 2021.05
BUSINESS SUPPORT SPECIALIST
Millennium Systems International
2018.09 - 2020.01
LEAD FRONT DESK COORDINATOR
Amazing Lash Studio
2016.12 - 2018.08
Associate of Science -
Fashion Institute of Technology
High School Diploma -
Roselle Park High School
Similar Profiles
Jymair LittlesJymair Littles
Construction Worker at Independent contractorConstruction Worker at Independent contractor
Ashley LillerAshley Liller
Certified Pump Trainer at Independent ContractorCertified Pump Trainer at Independent Contractor
Ruben RodriguezRuben Rodriguez
Construction Foreman at Independent ContractorConstruction Foreman at Independent Contractor