Jessica Sigala
Patient Services/Care Coordinator
West Valley City
Summary
Bilingual in English and Spanish, highly organized, and detail-oriented professional with experience managing data, schedules, and workflow in a fast-paced office environment. Skilled at verifying information, coordinating multiple tasks, and maintaining accurate records. Quick to learn, adaptable, and ready to contribute strong administrative and organizational skills to any team
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Care Coordinator
Stubbs Dental
03.2025 - Current
- Greet and check-in patients, ensuring all demographic, contact, and insurance information is accurate and updated.
- Conduct warm and informative new patient tours, helping patients feel comfortable, oriented, and confident in the practice.
- Collected payments, issue receipts, and assist patients with billing questions in a clear and friendly manner.
- I manage a multi-line phone system to answer inquiries, schedule, reschedule, and confirm patient appointments.
- Call patients to review pre-surgery instructions, ensuring they are fully prepared and informed before procedures.
- I keep the front lobby clean, organized, and well stocked to maintain a welcoming environment.
- Check-in and organize incoming lab cases for the clinical team.
- Print and prepare next day routing slips and schedules to support efficient patient flow.
- Communicate closely with dentist, assistants to maintain smooth daily operations.
- Consistently deliver warm, professional service to enhance the patient experience and support a high-volume implant practice.
Teacher Assistant
Esperanza Elementary
08.2023 - 03.2025
- I provided individual and small group support to students, aiding in their comprehension of the curriculum
- Additionally, I collaborated with the lead teacher in maintaining classroom discipline and fostering a positive learning environment
- By establishing strong connections with students, I cultivated a safe and supportive atmosphere
- I assisted in grading and revising student work, as well as administering tests to assess student progress
- Additionally, I aided in lesson preparation by organizing materials and providing instructional support as needed
Account Manager
Discover Financial Services
07.2019 - 06.2020
- I applied problem-solving skills to effectively address customer inquiries and disputes, utilizing appropriate escalation channels when required
- Managed approximately 200 incoming calls per day with a courteous and professional approach, proficiently collecting information and identifying customer needs
- Additionally, I processed payments and provided comprehensive explanations of member benefits and terms and conditions to customers
Assistant Manager
Mo'Bettahs Hawaiian Style Food
01.2017 - 06.2019
- Trained new employees, ensuring they understood company procedures and standards for exceptional performance.
- Developed and executed shift plans, effectively leading and motivating a team of 10 employees to deliver outstanding customer service.
- Implemented and enforced procedures to uphold food safety standards throughout all stages of preparation, assembly, and presentation.
- Handled daily cash management, including counting money and ensuring accuracy in financial transactions.
- Ensured timely payroll approval, verifying hours and resolving discrepancies to support employee satisfaction.
- Led inventory management efforts, maintaining optimal stock levels to consistently meet customer demand.
Education
High School Diploma -
Granite Connections High School
Salt Lake City, UT06-2016
Skills
- Bilingual
- Customer service
- Scheduling
- Dental Software: Denticon,Open Dental
- Communication
- HIPAA compliance
- Empathy and compassion
- Basic Software Skills
- Ability to Multitask
- Organization
- Adaptability
- Attention to detail
- Teamwork
- Active Listening
- Time Management
Certification
Pediatric First Aid | CPR AED
Accomplishments
- Conducted new patient tours, enhancing patient comfort.
- Maintained accurate patient records, supporting efficient office operations.
- Managed scheduling and multi-line phone system, optimizing appointment flow and reducing wait times.
- Maintained a welcoming, organized front lobby and patient areas, improving overall patient experience.
Timeline
Care Coordinator
Stubbs Dental
03.2025 - Current
Teacher Assistant
Esperanza Elementary
08.2023 - 03.2025
Account Manager
Discover Financial Services
07.2019 - 06.2020
Assistant Manager
Mo'Bettahs Hawaiian Style Food
01.2017 - 06.2019
High School Diploma -
Granite Connections High School