Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Sikich

Jessica Sikich

Healthcare
Salem,Oregon

Summary

Highly skilled and enthusiastic professional with 15 years of collective experience in healthcare, 7+ years in various leadership roles including the direction of advanced professional staff and their teams. Including operations in outpatient, inpatient, and community based care settings.


Desire for a career change. Pursuing non clinical - non nursing roles.

Overview

15
15
years of professional experience

Work History

Assistant Director of Clinical Services

Brighton Hospice
10.2022 - 05.2023
  • Contributed to various committees focused on improving different areas of clinical services.
  • Managed 12 RN case managers, various LPN's and other healthcare professionals in day to day operations, clinical decision making, budget/financial and procedure decision making, quality improvement, risk management and marketing strategies.
  • Assisted marketing and sales by working with nursing/clinical staff to increase conversion rate of referrals to admissions by doubling number of admissions completed per week by RN's on my team.
  • Assisted marketing in strategies to network, gain and retain contracts and relationships in community.
  • Maintained clinical care levels in line with quality standards, regulatory requirements and applicable laws.
  • Improved marketing to attract new customers and promote business.
  • Developed, implemented and evaluated programs, policies and procedures meeting needs of client population.
  • Worked with HR director on addressing employee performance or conduct concerns.
  • Shared input on staffing, resource allocations and staff development to help director improve clinical operations.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Developed and implemented strategic plans enabling agency to meet budgetary and quality assurance goals.
  • Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
  • Developed and adjusted work schedules for Nursing staff.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.

RN Case Manager

Amedisys Home Health
03.2022 - 10.2022
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Managed 20-30 cases at any given time while continuing responsibilities of processing admissions, discharges, revocations and so on, fielding phone calls, triaging, collaborating with other healthcare team members to optimize care and treatment for each patient. Utilizing and learning each disciplines' role to ensure proper referrals and increase efficiency as well as productivity.
  • Effectively communicated with physicians regarding patient needs, performance, medications and changes.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Responded promptly and professionally to patient questions and concerns.
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
  • Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
  • Liaised with physicians regarding patient needs, performance and changes.
  • Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
  • Completed initial assessments of patients and family to determine and address individual home care needs. ·
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
  • Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
  • Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
  • Worked with suppliers and vendors on provision of medical equipment, items and services.
  • Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
  • Participated in on-call rotations to deliver after-hours care.
  • Prepared clinical notes and updates for review by primary physician.
  • Used Point of Care EHR to maintain database of relevant information for practitioners to access and coordinate patient care.
  • Coordinated rehabilitative and preventive nursing processes and procedures.

RN Case Manager Adult and Pediatrics

Willamette Vital Health (lka " " Valley Hospice)
08.2017 - 03.2022
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Managed 15-25 cases at any given time while continuing responsibilities of processing admissions, deaths, changes in level of care and so on. Triaging phone calls daily, collaborating with other healthcare team members to optimize care and treatment for each patient. Utilizing and learning each disciplines' role to ensure proper referrals and increase efficiency as well as productivity.
  • Effectively communicated with physicians regarding patient needs, performance, medications and changes.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Responded promptly and professionally to patient questions and concerns.
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
  • Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
  • Liaised with physicians regarding patient needs, performance and changes.
  • Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
  • Completed initial assessments of patients and family to determine and address individual home care needs. ·
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
  • Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
  • Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
  • Worked with suppliers and vendors on provision of medical equipment, items and services.
  • Participated in on-call rotations to deliver after-hours care.
  • Prepared clinical notes and updates for review by primary and Hospice physician and medical director.
  • Assessed ongoing eligibility for terminal illness to receive Hospice or palliative care services.
  • Held informational meetings with families, patients, facilities, hospitals and various healthcare professionals interested in or wanting to learn more about Hospice and Palliative care Services in community.
  • Used Thornberry NDOC EHR to maintain database of relevant information for practitioners to access and coordinate patient care.
  • Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives.

RN Director of Nursing

Avamere Rehab Of Lebanon
08.2016 - 08.2017
  • In charge of compliance surveys coordination with CMS (medicare and medicaid services) accreditation by consistently operating to highest standards of care.
  • Oversaw delivery of care for patients in Long term care and skilled nursing 88 bed facility (average census while director was 76/day budget was 68) direction and supervision of nurse managers who assisted to provide direct oversight to floor staff. Delegating nursing assignments and supervising team comprised of 50+ clinical staff including RNs, LPNs, technicians, CNAs, medical records, educators, other clinical staff, and unit clerks.
  • Directed medical records team from pre-admission to discharge. Completed reviews throughout role including any auditing, survey or compliance related tasks.
  • Increased average daily census by working with administrator and clinical staff to increase admissions, quality care, and reduce re-hospitalizations.
  • Improved overall 5 star medicare rating from 2 star to 4 star within 1 year - 3 CMS audits were conducted during this time (2 on complaints from a previous year and 1 annual). Based on this survey, improved staffing and retention during this time frame, and improved specific CMS quality metrics this directly impacted and improved our rating and desirability to patients and their families.
  • Our clinical team was able to decrease patient falls by over 30% in 90 day window by implementing a fall program developed and implemented by myself and Quality assurance team. Also able to reduce risk for minor injury and were able to meet our goals of no falls with major or serious injuries in these time frames.
  • Assisted with marketing, sales, facility tours and discussions on levels of care. Community education and networking.
  • Orchestrated quality-driven, cost-effective care in high-volume care need.
  • Improved marketing to attract new customers and promote business.
  • Initiated, ran, and maintained quality assurance committee with diverse group of staff to improve quality care metrics and patient outcomes.
  • Reviewed and approved all risk management investigations for completion and accuracy.
  • Filed and reported all potential or suspected cases of abuse or neglect to appropriate agency for third party investigation/review as indicated.
  • Conducted staff, patient, and family interviews to corroborate investigations completed by management staff.
  • Updated and improved policies and procedures as needed based on regulations, standards and to improve patient as well as staff metrics and outcomes.
  • Educate and supervise nursing and clinical staff on administration of medications via oral, IV, and intramuscular injections and to monitor responses.
  • Provided direct patient care, stabilized patients, and determined next course of action in high acuity cases.
  • Supervised management of care from admission to discharge.
  • Trained new nurses and students in proper techniques, care standards, operational procedures, and safety protocols.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Directed organization and management of care for patients undergoing various therapies and procedures.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations..
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Oversaw delivery of care for patients in Long term care and skilled nursing 88bed facility, supervising nurse managers who provided direct oversight to floor staff, delegating nursing assignments and supervising team comprised of RNs, LPNs, technicians, CNAs, other clinical staff, and unit clerks.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Managed quality care for patients with various chronic diseases.

RN Care Manager

Avamere Court At Keizer
07.2014 - 08.2016
  • Managed and motivated 25-35 employees to be productive and engaged in work on assigned unit.
  • Lead care for this team of clinical and non clinical staff to care for total census of 36 patients including mixed skilled and long term care unit.
  • Able to problem solve difficult patient situations, resolve family concerns promptly, resolve and reduce conflicts between staff, families and patients by keeping open door - available - and lead by example model.
  • Assisted medical director in rounds, managing patient cases and referrals.
  • Annual Flu shot clinics including tracking and reporting to health department.
  • Infection control monitoring and reporting to health department as per appropriate state and/or federal requirements.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients, families, and staff.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

Admissions Director/Utilization Review Coordinator

Avamere Court At Keizer
07.2013 - 07.2014
  • Acted as liaison between facility and hospital staff and other referral sources to review potential patients for admission.
  • Responsible for determining daily admission availability, acuity of units, which unit to admit patients as well as level of care determination with assistance and collaboration with insurance, administration and interdisciplinary team recommendations,
  • During my time in this role we were able to gain one client with coveted contract that allowed us to secure 15 bed minimum hold resulting in continual payment regardless of their actual census with us. This improved financial security for facility as well improved consistency for staff and patients. Hospital staff and patients cited they were being better informed, census was consistent, communication improved with prompt responses and decisions which ultimately led to improved outcomes for patients.
  • Performed prior authorization review of services requiring notification.
  • Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
  • Submitted cases for criteria failures and helped facilitate resolutions and approvals.
  • Obtained authorizations from multiple insurance carriers for various levels of care.
  • Performed admission reviews based for medical necessity based upon skilled nursing, LTC CMS/insurance specification.
  • Supervised and maintained all utilization review documentation through electronic systems.
  • Served as subject matter resource, providing information related to insurance, consents, admission/intake and discharge situations.
  • Devise or identify solutions for irregular requests and issues.
  • Facilitated workgroup meetings with medical personnel to find effective solutions to issues.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients, families and staff in effort to provide most effective level of care needs.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Successfully negotiated client contract renewals to create increased revenue.

Charge Nurse

Avamere Court At Keizer
10.2010 - 07.2013
  • Mentor and trainer for new nursing staff.
  • Flexible in assignments to meet needs of employer and patient population.
  • Supervise unit on shift of 5-8 nursing staff including RN's, LPN's, CMA's and CNA"s.
  • Oversee report and shift change verifying assignments are complete and accurate.
  • Supervise patient care on unit during shift of 28-36 patients on day or eve shift, 65+ on night shift.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Supervised and managed daily scheduling, tasking, and administration.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Monitored nursing care, patient assessment processes, and treatment implementations.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Implemented quality patient care techniques to align with safety, health, and organizational regulations.
  • Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
  • Supervised patient admissions and discharges from SNF to home care, hospital care, community based care, or self-care.
  • Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
  • Cared for patients' wounds and changed dressings.
  • Developed and implemented specific nursing care plans to cater to individual patient needs.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Evaluated patient histories, complaints, and current symptoms.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Managed patients recovering from medical or surgical procedures.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Monitored patient reactions after administering medications and IV therapies.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Investigated and resolved issues affecting facility operations and patient care.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Provided exceptional care to high-acuity patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Recorded details regarding therapies to keep patient charts updated.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.

Certified Medication Aide

Avamere Court At Keizer
06.2009 - 10.2010
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reordered medication to maintain adequate supply.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Monitored medication storage area to maintain medication security and control.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Participated in QA and PIP committees

Certified Nursing Assistant

Avamere Court At Keizer
09.2008 - 06.2009
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in skilled nursing facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Participated in QA and PIP committees.

Education

Bachelor of Science - Science And Nursing

Western Governors University
Utah
12.2023

Associate of Science And Nursing - Nursing And Science

Excelsior College
Albany, NY
08.2016

Practical Nursing Diploma - Nursing And Science

Pioneer Pacific College
Wilsonville, OR
10.2010

Pre Nursing And Science - Pre-Nursing And Science

Chemeketa Community College
Salem, OR
09.2009

Skills

  • Budget analysis and management
  • Collaborative Skills
  • Staff Development and education
  • Resource Coordination
  • Problem Identification
  • Clinical Quality Program Standards, Quality improvement and Assurance participation and management
  • Employee Performance Evaluations
  • Unit Leadership
  • Administrative Staff Supervision
  • Resolving Operational Issues

Timeline

Assistant Director of Clinical Services

Brighton Hospice
10.2022 - 05.2023

RN Case Manager

Amedisys Home Health
03.2022 - 10.2022

RN Case Manager Adult and Pediatrics

Willamette Vital Health (lka " " Valley Hospice)
08.2017 - 03.2022

RN Director of Nursing

Avamere Rehab Of Lebanon
08.2016 - 08.2017

RN Care Manager

Avamere Court At Keizer
07.2014 - 08.2016

Admissions Director/Utilization Review Coordinator

Avamere Court At Keizer
07.2013 - 07.2014

Charge Nurse

Avamere Court At Keizer
10.2010 - 07.2013

Certified Medication Aide

Avamere Court At Keizer
06.2009 - 10.2010

Certified Nursing Assistant

Avamere Court At Keizer
09.2008 - 06.2009

Bachelor of Science - Science And Nursing

Western Governors University

Associate of Science And Nursing - Nursing And Science

Excelsior College

Practical Nursing Diploma - Nursing And Science

Pioneer Pacific College

Pre Nursing And Science - Pre-Nursing And Science

Chemeketa Community College

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