Jessica Siler
Las Vegas
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
11
11
years of professional experience
Work History
Security Officer
MGMRI
02.2024 - 03.2025
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
Service and Engagement Team Leader
Target
05.2021 - 05.2024
- Led team members to achieve project milestones and ensure seamless collaboration.
- Coordinated daily tasks for maintaining operational efficiency and meeting deadlines.
- Improved team performance by identifying skill gaps and providing targeted coaching.
- Enhanced productivity with effective delegation and task prioritization.
- Delivered consistent results by overseeing training sessions and skill development programs.
- Resolved conflicts within team to ensure a harmonious and productive workplace.
Head Cashier
Lowes Home Improvment
12.2020 - 06.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Milworks Sales Specialist
Lowes Home Improvment
03.2019 - 12.2020
- Boosted sales by leveraging strong product knowledge and effective communication skills.
- Increased customer satisfaction with personalized support and timely follow-ups.
- Conducted market research to identify trends and adjust sales strategies.
- Collaborated with team members to maximize sales potential and drive results.
- Analyzed sales data to identify areas for improvement and increase efficiency.
- Implemented customer retention strategies to maintain long-term relationships.
Flatbed Truck Driver
Lowes Home Improvment
01.2018 - 07.2018
- Collaborated with dispatchers for effective communication regarding pick-ups, deliveries, and any delays or issues encountered.
- Assisted in reducing downtime due to mechanical failures through proactive vehicle maintenance checks before each trip.
- Completed extensive training courses in hazardous materials handling to ensure proper transportation procedures were followed at all times.
- Bolstered company reputation for reliability with consistent punctuality and attention to detail in fulfilling client orders accurately.
- Ensured cargo safety by properly securing loads with chains, straps, and tarps.
Over the Road Truck Driver
CRST Expedited
10.2017 - 01.2018
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
- Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
Lumber Sales Associate
Home Depot
03.2014 - 07.2016
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Education
Security
MGMRI Security Officer Academy
Las Vegas, NV02-2024
Commercial Driving
CRST Trucking School
Cedar Rapids, IA10-2017
High School Diploma -
Ingraham High School
Seattle, WA07-2014
Skills
- General security
- Incident reporting
- Report writing and daily reports
- Conflict resolution
- Data entry
- Superior customer service
- Emergency response
- Child and infant CPR certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
MGMRI
02.2024 - 03.2025
Service and Engagement Team Leader
Target
05.2021 - 05.2024
Head Cashier
Lowes Home Improvment
12.2020 - 06.2021
Milworks Sales Specialist
Lowes Home Improvment
03.2019 - 12.2020
Flatbed Truck Driver
Lowes Home Improvment
01.2018 - 07.2018
Over the Road Truck Driver
CRST Expedited
10.2017 - 01.2018
Lumber Sales Associate
Home Depot
03.2014 - 07.2016
Security
MGMRI Security Officer Academy
Commercial Driving
CRST Trucking School
High School Diploma -
Ingraham High School
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