Jessica Silva
Human Resources
Tiverton,RI
Summary
Dedicated Human Resources professional bringing 18 years of expertise in employee engagement, recruitment, payroll, benefits administration, staff training and development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with a passion for building rapport at all levels.
Overview
20
20
years of professional experience
Work History
Senior Human Resources Manager
MVC Technologies USA, Inc./CMedData Inc.
, Massachusetts
10.2019 - Current
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Motivated employees through special events and incentive programs.
- Implemented performance reviews and motivational strategies to elevate staff performance.
- Processed employee claims involving performance issues and harassment.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Accurately prepared bi-weekly payroll and tracking data using ADP Workforce Now system.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations and states, minimizing financial discrepancies through detailed program management.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Human Resources Manager
Lowe's Companies Inc.
Wareham, MA
11.2005 - 07.2019
- Educated management on successful approaches for enhancing policy implementation and enforcement.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Created and implemented initiatives to improve employee engagement.
- Enhanced team workflow and employee job satisfaction by coordinating communication between managers and employees.
- Streamlined HR efficiencies and coordinated new hire orientations while providing onboarding and training for new employees. Generated and updated complete and accurate employee files.
- Instructed senior leaders on appropriate employee corrective steps.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Adhered to all federal and state guidelines and managed payroll and benefits for over 160 employees.
- Directed job fairs & on the spot interviews to bring in local talent for long term and seasonal positions.
- ASuccessfully hired 50+ temporary staff annually for seasonal spring season.
- District HR Trainer, District Audit/Compliance Team, District Employee Engagement Team.
Human Resources Coordinator
Lowe's Companies Inc.
North Dartmouth, MA
08.2004 - 11.2005
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified staff.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported Human Resources Manager with new hire orientations and monthly departmental meetings.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Coordinated company training and compiled training reports and communication to support compliance with company requirements.
Administrative Assistant
Providence Mutual Insurance Company
Warwick, RI
03.2002 - 07.2004
- Performed general office duties, including answering phones, routing telephone calls or messages to appropriate staff.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed and reviewed insurance documentation and ensure all documents are complete.
Education
Human Resources Management Certification
Bryant University
Smithfield, RI2023
Communications/TV Radio
New England Institute of Technology
Warwick, RIHigh School Diploma - undefined
B.M.C Durfee High School
Fall River, MA1987
Skills
- Recruitment/Staffing
- Training, mentoring and development
- Strong communication skills
- Employee relations
- Microsoft Office proficiency
- Compensation and Benefits Administration
- Multitasking abilities
- Peoplesoft, ADP, Kronos, Kenexa, iCIMS, Workday, Medtrainer, Edriver, Everify & Workers Compensation proficiency
- Scheduling and payroll
- Policy Development
Affiliations
- Member, SHRM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In a world where you can be anything, be kind.
Jennifer Dukes Lee
Timeline
Senior Human Resources Manager
MVC Technologies USA, Inc./CMedData Inc.
10.2019 - Current
Human Resources Manager
Lowe's Companies Inc.
11.2005 - 07.2019
Human Resources Coordinator
Lowe's Companies Inc.
08.2004 - 11.2005
Administrative Assistant
Providence Mutual Insurance Company
03.2002 - 07.2004
Human Resources Management Certification
Bryant University
Communications/TV Radio
New England Institute of Technology
High School Diploma - undefined
B.M.C Durfee High School
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