Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Silva

San Diego,CA

Summary

Experienced medical assistant with demonstrated history of working with both customers and patients ensuring proper needs and procedures are met according to company standards. I am passionate about the work I do in the medical field, determined to match and exceed company expectations. I have strong commitments to maintaining exceptional practices to reflect great services of the company. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

California Head & Neck Specialists
10.2022 - 01.2023
  • Directing calls
  • Telephone etiquette
  • Cash Handling
  • Patient Registration
  • Insurance verification
  • Check in/out
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used Software to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Facilitated communication between patients and various departments and staff.

Medical Assistant * Front Office Lead

Concentra Urgent Care
05.2021 - 09.2022
  • Chula Vista
  • Insurance Knowledgeable
  • Answering multiple phone lines
  • Administering Vaccinations
  • Blood Draws
  • EPIC
  • Opening mail
  • Organizing charts
  • Registration/Admin
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Collected deductibles and copays to post money to patient accounts.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Donor Center Technician

Grifols Plasma Center
05.2019 - 04.2021
  • Chula Vista
  • Screen Donors for eligibility for plasmapheresis process
  • Assist new donors with the process
  • Registration/Administration
  • Venipuncture
  • Lab Skills
  • Donor processing
  • Cash handling
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Caregiver • Night shift

Rienda Services
06.2018 - 05.2019
  • Diego
  • Assisting patients with everyday needs
  • Diaper Changes
  • Food Handling/prepping
  • Cleaning
  • Administering medication

Crew Trainer • Cashier

McDonald’s - Chula Vista
06.2016 - 05.2018
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Trained and mentored Number new personnel hired to fulfill various roles.

Education

Certificate - Medical Assistant -

Pima Medical Institute
10.2018

Diploma - General Ed

Chula Vista High School
06.2016

Skills

  • References
  • EPIC
  • Venipuncture
  • Patient Care
  • HIPPA
  • Insurance Verification (Sharp, BCBS, Anthem, Medi-Cal)
  • Documentation Review
  • Administering injections
  • Vital Signs
  • Computer Skills
  • Money Handling
  • Registration Experience
  • Third Party Payors Knowledge
  • UDS/BAT Certified
  • Telephone Etiquette
  • Crew Trainer
  • Medical Terminology
  • Autoclave
  • UA
  • Sterile Technique
  • Demographics Information
  • Patient Registration
  • Patient Greeting
  • Payment Collection
  • Chart Pulling
  • Office Administration
  • Insurance Information Collection
  • Medical Insurance
  • Document Filing
  • Reminder Calls
  • Call Transfers
  • Patient Care and Confidentiality
  • Clinical Data Entry
  • Insurance Form Processing
  • Customer Service
  • Medical Filing
  • Insurance Verification
  • Appointment Scheduling
  • Patient Intakes
  • Appointment Confirmation
  • Directing Callers
  • Patient Account Reviews
  • Outbound Calling
  • Multi-Line Telephone Systems
  • Specialty Care
  • Patient Admitting
  • Punctual and Hardworking
  • Telephone Triage
  • Organization and Time Management
  • Reliability and Dedication
  • Verifying Eligibility
  • Registration Requirements
  • Word Processing
  • Office Supplies and Inventory
  • Medical Histories and Vital Statistics
  • Medicaid

Timeline

Patient Service Representative

California Head & Neck Specialists
10.2022 - 01.2023

Medical Assistant * Front Office Lead

Concentra Urgent Care
05.2021 - 09.2022

Donor Center Technician

Grifols Plasma Center
05.2019 - 04.2021

Caregiver • Night shift

Rienda Services
06.2018 - 05.2019

Crew Trainer • Cashier

McDonald’s - Chula Vista
06.2016 - 05.2018

Certificate - Medical Assistant -

Pima Medical Institute

Diploma - General Ed

Chula Vista High School

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Jessica Silva