Jessica Silva
Summary
Skilled in various Microsoft Office programs such as Word, Excel, PowerPoint. Highly capable of navigating computer software programs and EMR systems. Dedicated and devoted to achieving organizational goals. Enjoys teamwork and building lasting relationships. Quick learner and eager desire to continuously improve skills and abilities. Sufficient public speaking skills with experience in composing and delivering oral presentations. Highly capable of effective multi-tasking in busy environments and working well under pressure Responsible, reliable, and committed to fulfilling all position requirements.
Overview
13
13
years of professional experience
Work History
Senior Program Coordinator
Aya Healthcare
02.2021 - 11.2023
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators and account managers to achieve consistency in program objectives and services.
- Kept program-related data accurate, up-to-date and easily accessible.
- Built relationships with job seekers nationwide to gain a deep understanding of their skills to best fit them with the appropriate firms and positions.
- Provided ongoing direction and leadership for program operations.
- Created and uploaded staffing contracts for large hospital systems.
- Entered data and provided analysis, employing Excel functionality to produce charts, graphs and tables for internal and external partners.
Supervisor of Patient Services
Arizona Oncology
05.2019 - 01.2021
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Supervised, planned, coordinated, and directed staff performances of administrative and clerical duties in support of clinical services.
- Duties included support of running reports, patient reception, answering incoming phone calls, ordering of clinic supplies, appointment scheduling, pre-registration, registration, patient arrival and dismissal, referral coordination, financial screening, patient account inquiry; cash collections, and updating demographic information.
- Resolved patient inquires complaints or concerns regarding their accounts or interactions with clinic staff.
Patient Service Coordinator
Arizona Oncology
11.2018 - 05.2019
- Explained upcoming treatment preparation, instructions, and other facts to patients, in accordance with physician and/or office guidelines
- Worked with patients to schedule appointments, tests, chemotherapy, immunotherapy, infusion scheduling and procedures into computerized scheduler.
- Maintained confidentiality of patient data and condition to protect health information.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Answered over 100 telephone calls daily to handle rescheduled, missed and reassigned visit requests.
Caregiver
In Home Private Care
02.2015 - 11.2018
- Managed care for the client with daily needs including personal hygiene, dressing, bathing, administering medication, and being transferred from chair to bed.
- Transported the client to and from appointments, markets, activities, and church.
- Performed light housekeeping duties, including cleaning and meal preparation.
- Demonstrated strong interpersonal skills, including exceptional patience and listening skills
- Followed care plan, home regulations for the blind, and implemented consistent safety practices.
Cashier Team Lead/Assistant Manager
Family Dollar
03.2011 - 02.2015
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS cash register and equipment to collect payments.
- Displayed merchandise to maximize purchasing appeal.
- Unloaded and stocked large orders of merchandise.
Education
Associate of Applied Science - Business Management Administration
Yavapai College
Prescott, AZ03.2018
Certification - Management
Yavapai College
Prescott, AZ03.2018
GED -
Yavapai College
Prescott, AZ03.2004
Skills
- Project Coordination
- Administrative Experience
- Staff Development
- Data Management Familiarity
- Training Coordination
- Promotional Planning
- Scheduling Proficiency
- Program Management
- Program Optimization
- Report Preparation
- Medical Terminology
- Process Improvements
Timeline
Senior Program Coordinator
Aya Healthcare
02.2021 - 11.2023
Supervisor of Patient Services
Arizona Oncology
05.2019 - 01.2021
Patient Service Coordinator
Arizona Oncology
11.2018 - 05.2019
Caregiver
In Home Private Care
02.2015 - 11.2018
Cashier Team Lead/Assistant Manager
Family Dollar
03.2011 - 02.2015
Associate of Applied Science - Business Management Administration
Yavapai College
Certification - Management
Yavapai College
GED -
Yavapai College
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