Jessica Silva
Pasadena,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
7
7
years of professional experience
Work History
Aupair
Cultural Care Au Pair, USA - Au Pair
2019.08 - 2022.08
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Kept children's areas neat and clean.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
Adminstrative Assistant
The Vineyards At Dodon
2021.07 - 2022.07
- Prepare the venue for service, including bar setup, stocking supplies, maintaining cleanliness, and arranging for upcoming events.
- Welcome guests, address inquiries, and guide them to their seating areas. Provide assistance with beverage selections, offering recommendations, and explaining tasting notes.
- Serve wine, distribute glassware, and offer insights about the vineyard, winery, wine club, and specific wines.
- Expertly assemble and present cheese and charcuterie boards.
- Participate in team outings aimed at enhancing knowledge in Hospitality and Wine.
Administrative Assistant
Instituto Brasileiro De Gestão E Marketing - IBGM
2018.01 - 2019.03
- Managed filing system, entered data and completed other clerical tasks.
- Managed expense reports for students members, ensuring accurate documentation of spending for budgeting purposes.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
Fachinni S.A
2015.03 - 2016.11
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Conducted regular inventory checks on office supplies, ordering replacements as needed to maintain optimal productivity levels at the front desk.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
BBA - Business Administration And Management, General
Howard Community College
Columbia, MDBBA - Human Resources Management
Instituto Brasileiro De Gestão E Marketing - IBGM
R. Do Giriquiti, 48 - Boa Vista, Recife - PE, 500704.2019
Associate of Arts - Flight Attendant
UNINASSAU
R. Jonathas De Vasconcelos, 316 - Boa Viagem, Rec12.2016
Skills
- Cultural immersion
- Good Decision Making
- Emotionally supportive
- Patience and understanding
- Conflict Resolution
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Adminstrative Assistant
The Vineyards At Dodon
2021.07 - 2022.07
Aupair
Cultural Care Au Pair, USA - Au Pair
2019.08 - 2022.08
Administrative Assistant
Instituto Brasileiro De Gestão E Marketing - IBGM
2018.01 - 2019.03
Administrative Assistant
Fachinni S.A
2015.03 - 2016.11
BBA - Business Administration And Management, General
Howard Community College
BBA - Human Resources Management
Instituto Brasileiro De Gestão E Marketing - IBGM
Associate of Arts - Flight Attendant
UNINASSAU
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