Jessica Silva
Bethlehem,PA
Summary
Data Analyst with a background in customer service and patient experience within restaurants and hospitals. Skilled in Python, SQL, Tableau, and Excel, with a passion for unraveling data intricacies to drive strategic decision-making. Engages in extracurricular activities such as podcasting and writing reviews about Eastern Media, reflecting a commitment to diverse interests and continuous learning. Eager to contribute analytical expertise and creativity to dynamic teams focused on leveraging data for operational enhancement and informed decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Information Experience
St Luke's Hospital
Bethlehem, USA
04.2023 - 12.2023
- Answered incoming phone calls from patients, providers, vendors, and other stakeholders.
- Ensured compliance with HIPAA regulations by verifying patient privacy rights were respected at all times.
- Maintained a high level of customer service while interacting with clients both in person and over the phone.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Nutrition Service Aide
St Luke's Hospital
Bethlehem, PA
11.2019 - 04.2023
- Assisted in preparing and portioning meals according to dietary regulations.
- Maintained accurate records of food consumption and waste.
- Collected dishes, loaded dishwasher and unloaded after completed cycles to keep clean dishes on-hand.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Performed opening duties such as restocking supplies and setting up the beverage station for the day's operations.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Crew Member Trainer
McDonald's
Bethlehem, USA
02.2017 - 12.2019
- Provided training to new crew members on proper customer service techniques and store policies.
- Demonstrated how to use the register, handle cash, and process credit cards correctly.
- Helped troubleshoot any issues that arose during shifts or transactions.
- Performed transactions of over $1000 daily.
Education
High School Diploma -
Freedom High School
Bethlehem06.2012
Some College (No Degree) - Early Childhood Education
Northampton Community College
BethlehemSkills
- SQL
- Tableau
- Python
- Excel
- Data Wrangling
- Customer Service
- Video Editing
- Graphic Design
- Problem-solving abilities
Certification
- Data Analytics, Career Foundry: 04/2023 - 03/2024
- Graphic Design, Noble Desktop: 06/2022 - 09/2022
Projects
Rockbuster, Video Rental
Skills used: Cleaning, wrangling, data set joining, common table expressions, subqueries, tableau, PostgreSQL
MyAnimeList Project
Skills used: Cleaning, wrangling, research, tableau, Python, JupyterLab
Languages
Portuguese
Limited
Spanish
Limited
Japanese
Elementary
Affiliations
Written reviews for a personal blog regarding Japanese media and fan conventions and appeared on several podcasts, engaging in conversation about similar topics.
Timeline
Patient Information Experience
St Luke's Hospital
04.2023 - 12.2023
Nutrition Service Aide
St Luke's Hospital
11.2019 - 04.2023
Crew Member Trainer
McDonald's
02.2017 - 12.2019
High School Diploma -
Freedom High School
Some College (No Degree) - Early Childhood Education
Northampton Community College