Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Affiliations
Timeline
Generic

Jessica Silva

Bethlehem,PA

Summary

Data Analyst with a background in customer service and patient experience within restaurants and hospitals. Skilled in Python, SQL, Tableau, and Excel, with a passion for unraveling data intricacies to drive strategic decision-making. Engages in extracurricular activities such as podcasting and writing reviews about Eastern Media, reflecting a commitment to diverse interests and continuous learning. Eager to contribute analytical expertise and creativity to dynamic teams focused on leveraging data for operational enhancement and informed decision-making.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Information Experience

St Luke's Hospital
Bethlehem, USA
04.2023 - 12.2023
  • Answered incoming phone calls from patients, providers, vendors, and other stakeholders.
  • Ensured compliance with HIPAA regulations by verifying patient privacy rights were respected at all times.
  • Maintained a high level of customer service while interacting with clients both in person and over the phone.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Nutrition Service Aide

St Luke's Hospital
Bethlehem, PA
11.2019 - 04.2023
  • Assisted in preparing and portioning meals according to dietary regulations.
  • Maintained accurate records of food consumption and waste.
  • Collected dishes, loaded dishwasher and unloaded after completed cycles to keep clean dishes on-hand.
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Performed opening duties such as restocking supplies and setting up the beverage station for the day's operations.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Crew Member Trainer

McDonald's
Bethlehem, USA
02.2017 - 12.2019
  • Provided training to new crew members on proper customer service techniques and store policies.
  • Demonstrated how to use the register, handle cash, and process credit cards correctly.
  • Helped troubleshoot any issues that arose during shifts or transactions.
  • Performed transactions of over $1000 daily.

Education

High School Diploma -

Freedom High School
Bethlehem
06.2012

Some College (No Degree) - Early Childhood Education

Northampton Community College
Bethlehem

Skills

  • SQL
  • Tableau
  • Python
  • Excel
  • Data Wrangling
  • Customer Service
  • Video Editing
  • Graphic Design
  • Problem-solving abilities

Certification

  • Data Analytics, Career Foundry: 04/2023 - 03/2024
  • Graphic Design, Noble Desktop: 06/2022 - 09/2022

Projects

Rockbuster, Video Rental

Skills used: Cleaning, wrangling, data set joining, common table expressions, subqueries, tableau, PostgreSQL

MyAnimeList Project

Skills used: Cleaning, wrangling, research, tableau, Python, JupyterLab

Languages

Portuguese
Limited
Spanish
Limited
Japanese
Elementary

Affiliations

Written reviews for a personal blog regarding Japanese media and fan conventions and appeared on several podcasts, engaging in conversation about similar topics.

Timeline

Patient Information Experience

St Luke's Hospital
04.2023 - 12.2023

Nutrition Service Aide

St Luke's Hospital
11.2019 - 04.2023

Crew Member Trainer

McDonald's
02.2017 - 12.2019

High School Diploma -

Freedom High School

Some College (No Degree) - Early Childhood Education

Northampton Community College
Jessica Silva