Jessica Simcoe
Summary
Proven leader managing all aspects of business while delivering an exceptional customer experience. Ten years' experience in inventory and budget management while driving branch profitability. Adept at identifying opportunities for improvement and implementing programs to streamline operations that improve efficiency and reduce risk of injury. Responsible leading a diverse group of employees and building a company culture fostering collaboration and teamwork with dedication to compassionate care for pets and excellent customer experience.
Overview
10
10
years of professional experience
Work History
Manager
Pets Plus Natural
01.2021 - 05.2024
- Enhance customer satisfaction by resolving issues promptly and ensuring service delivery.
- Develop long term and loyal relationships with customers and suppliers increasing retention.
- Create successful operational strategies to maximize business success.
- Plan and budget accurately to improve P&L.
- End-to-end recruitment and onboarding.
Assistant Manager
Pets Plus Natural
01.2020 - 01.2021
Warehouse Worker
Ruths Hallmark
09.2018 - 01.2020
- Pick and pack items while meet deadlines in dynamic fast paced environment while collaborating with teammates.
- Maintain attention to detail in product handling safety procedures to prevent damage or risk of injury.
- Reduce OS&D and improve warehouse efficiency through organization of inventory.
- Prioritize and execute multiple tasks simultaneously and received positive feedback from supervisors for consistently meeting performance targets.
- Strengthen teamwork among colleagues by assisting others when needed while meeting personal KPIs.
- Demonstrated flexibility in adapting to changes in job duties or shifts and volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Key Holder
Pets Plus Natural
01.2016 - 01.2020
- Created visually appealing merchandise displays leading to increased sales.
- Streamlined inventory management by implementing a "just in time process" improving monthly P&L.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Cashier
Pets Plus Natural
07.2014 - 01.2016
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift while handling multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Earned 65 Credits - Early Childhood Special Ed.
Felician University
Lodi, NJNo Degree - Special Education
Lynchburg College
Lynchburg, VA2014
High School Diploma -
Cinnaminson High School
Cinnaminson, NJ2013
Skills
- End to End Recruitment
- Training, Coaching, and Mentorship
- Employee Retention
- Exceptional Customer Service
- Scheduling
- Account for daily receipts and deposits
- Inventory Management
- Manage P&L
Timeline
Manager
Pets Plus Natural
01.2021 - 05.2024
Assistant Manager
Pets Plus Natural
01.2020 - 01.2021
Warehouse Worker
Ruths Hallmark
09.2018 - 01.2020
Key Holder
Pets Plus Natural
01.2016 - 01.2020
Cashier
Pets Plus Natural
07.2014 - 01.2016
No Degree - Earned 65 Credits - Early Childhood Special Ed.
Felician University
No Degree - Special Education
Lynchburg College
High School Diploma -
Cinnaminson High School
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