Jessica Simmons
Ocoee,FL
Summary
Experienced waitress transitioning into office administration with strong organization skills, attention to detail, and a commitment to exceptional customer service. Proven ability to handle diverse administrative tasks efficiently including scheduling, data entry, and customer correspondence. Seeking to utilize my solid communication abilities and a proactive approach to contribute effectively to office operations and enhance organizational efficiency.
Overview
11
11
years of professional experience
Work History
Waitress
Argos Family Diner
Apopka, FL
02.2015 - 04.2024
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Checked Inventory weekly to make sure we were properly stocked.
- Replenished beverages when necessary.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Answered questions about menu items, ingredients, and pricing.
- Provided accurate change for cash transactions using a cash register system.
- Processed payments accurately using cash registers or POS systems.
- Checked back with customers throughout meal service to ensure satisfaction.
- Greeted customers and provided menus.
- Participated in team meetings to discuss new menu items or changes in policy.
- Bussed tables as needed during peak hours.
- Assisted in seating guests at tables or booths.
- Performed basic math calculations when computing bills for customers' meals.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Waitress
Gators Dockside
Apopka, FL
06.2014 - 12.2015
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Replenished beverages when necessary.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Answered questions about menu items, ingredients, and pricing.
- Processed payments accurately using cash registers or POS systems.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained a clean work station by restocking supplies, wiping down counters.
Certified Tanning Consultant
Tan Plus
Longwood, FL
01.2013 - 05.2014
- Assisted management with training new employees on proper tanning bed operation techniques.
- Greeted customers in a professional manner and answered questions regarding tanning packages and salon policies.
- Educated customers on the benefits of UV exposure, products, and services.
- Prepared documents such as contracts, waivers, release forms. as needed.
- Conducted daily opening and closing procedures according to company protocol.
- Resolved customer complaints professionally in a timely manner.
- Performed skin analysis and determined appropriate tanning session for clients.
- Maintained cleanliness of tanning beds and equipment to ensure safety standards were met.
- Scheduled appointments for customers utilizing computerized system for accurate record keeping.
- Led tours of the tanning facility for new clients, highlighting services and amenities.
- Adhered to state laws governing indoor tanning operations.
- Enforced safety regulations related to indoor tanning including eye protection policy compliance.
- Assisted with inventory control ensuring sufficient stock was available at all times.
- Updated client records with session details and preferences for personalized service.
- Greeted clients, showed to tanning facilities and educated on usage.
- Used cash registers to handle cash and credit card transactions, money and receipts.
Education
High School Diploma -
Apopka High School
Apopka, FL06-2010
Skills
- Customer Service
- Guest Relations Management
- Menu Recommendations
- Safe Food Handling
- Order Accuracy
- Food Running
- High-volume dining
- Complaint resolution
Affiliations
In my spare time I like to travel when I can, I love exploring new places, also like to sit down and enjoy a good mystery novel.
References
References available upon request.
Timeline
Waitress
Argos Family Diner
02.2015 - 04.2024
Waitress
Gators Dockside
06.2014 - 12.2015
Certified Tanning Consultant
Tan Plus
01.2013 - 05.2014
High School Diploma -
Apopka High School