Jessica Simms
Butler,KY
Summary
Dynamic leader with extensive experience at Turfway Park Racing & Gaming, specializing in security analysis and customer service excellence. Proficient in utilizing surveillance technology and implementing SAP solutions to strengthen security operations and maintain regulatory compliance. Achievements include notable enhancements in incident response times and operational efficiency, reflecting a strong attention to detail and dedication to high standards. Career goals focus on further advancing security initiatives within the gaming industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Surveillance Manager
Turfway Park Racing & Gaming -Churchill Downs
09.2022 - Current
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Interviewed potential hires, provided recommendations for employment, and assessed team member contributions.
- Recruited team members and conducted training in a teamwork-oriented setting.
- Designed schedules to optimize workforce efficiency.
- Ensured compliance with state gaming regulations and organizational policies.
- Utilized strong interpersonal skills to effectively engage with management, peers, and patrons.
- Executed security responsibilities efficiently while upholding respectful conduct in challenging situations.
- Monitored casino activities through audio-video equipment to detect fraudulent behavior.
- Monitored activities in prestigious and important areas of the casino.
- Located individuals engaged in theft, cheating and embezzlement
- Notified relevant staff about violations and maintained comprehensive records of incidents.
- Resolved performance and personnel issues to minimize operational disruptions.
Surveillance Supervisor
Newport Racing & Gaming- Churchill Downs
09.2020 - 09.2022
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions
- Located individuals engaged in theft, cheating and embezzlement
- Trained surveillance observers to operate equipment and monitor activity
- Supervised and trained new team members in surveillance operations and best practices
- Maintained strict confidentiality regarding business operations, patrons and proprietary information
- Reported violations and suspicious patrons to Manager
- Monitored audio equipment, video equipment and one-way mirrors to observe cheating or theft by employees and patrons
- Completed daily log of surveillance observations
- Developed log of surveillance observations to track suspicious activity
Lead Surveillance Agent
Belterra Park
12.2015 - 09.2020
- Documented violations and flagged suspicious activities promptly.
- Managed surveillance equipment, including cameras and monitors.
- Monitored alarms and activity on security panels, doors, and gates to detect threats to worker safety.
- Reported incidents of suspicious behavior
- Maintained accurate records of data recorded
- Maintained comprehensive handwritten and electronic records of personnel, inventory, and equipment movements.
- Communicated security breaches to police, fire departments, or municipal agencies when necessary to ensure worker safety.
- Monitored live camera footage to assess facility perimeter gates for unauthorized access attempts.
- Distributed recorded media to authorized staff.
- Coordinated appointment scheduling with specialized equipment technicians for maintenance and system updates.
Security Officer
Belterra Park
04.2014 - 12.2015
- Monitored entry points to deter unauthorized access.
- Maintained compliance by implementing established safety procedures and posted orders.
- Maintained security of premises through consistent property patrols.
- Recorded and relayed critical information on security matters to superiors.
- Executed enforcement of security measures, guiding non-compliant personnel to designated zones for handling.
- Checked validity of photo IDs and tickets for guest access.
- Delivered clear and concise reports in a fast-paced environment.
- Oversaw customer activities ensuring quick response to any potential threats.
- Prepared detailed records of loss prevention incidents.
- Instructed newly hired security personnel on adherence to safety protocols.
- Prepared detailed reports on security breaches and irregularities to assist in potential criminal proceedings.
Warehouse Supervisor
Elovations
04.2013 - 04.2015
- Supervised warehouse operations by managing employees during shifts
- Managed distribution processes while maintaining safety protocols.
- Oversaw logistics activities to optimize shipping workflows.
- Applied warehouse management software to align daily inventory.
- SAP
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Maintained and updated inventory records accurately.
- Monitored workers and reviewed completed work for proper performance.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
Security Officer
Allied Barton
01.2013 - 04.2014
- Monitored restricted zones to deter unauthorized access.
- Adhered to security and safety procedures, enforcing company rules.
- Patrolled property to safeguard premises and maintain order.
- Prepared detailed reports addressing security incidents and escalated them to management.
- Escorted non-compliant individuals to designated areas for processing.
- Enforced rules by notifying individuals of infractions.
- Conducted thorough searches of individuals and baggage for prohibited items.
- Conducted security screenings using hand wands and metal detectors.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored CCTV systems to ensure safety and security of premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Sporting Goods Supervisor
Walmart
05.2010 - 01.2013
- Processed customer payments by accurately logging cash, check, and credit card details.
- Provided mentorship and coaching to enhance team performance.
- Delegated tasks to team members, establishing priorities and objectives.
- Performed comprehensive opening and closing duties to ensure seamless operations.
- Guided new staff through understanding and implementation of various corporate programs.
- Developed and implemented recruitment strategies to onboard qualified personnel.
- Provided feedback during scheduled individual check-ins for continuous improvement.
- Conducted team meetings to evaluate business performance and discuss goals.
- Created detailed, accurate, and punctual documentation for project activities.
- Handled escalated customer inquiries and complaints with efficiency.
- Conducted interviews of potential candidates.
- Proposed or approved modifications to project plans.
- Supervised staff of 25 employees, ensuring they followed company policies and procedures.
Education
BS - Cybersecurity and Information Assurance
Western Governors University
02.2026
associates - Criminal Justice
Brown Mackie College
Fort Mitchell, KY06.2013
High school diploma -
Highlands High School
Fort Thomas, KY06.2009
Skills
- Security analysis
- Incident response
- Network security
- Data protection
- Regulatory compliance
- Customer service
- Attention to detail
- Video management
- Surveillance equipment
- CCTV monitoring
- Cybersecurity awareness
- Violation identification
- Proficient in Microsoft Software
- SAP implementation techniques
- Security operations
- AML
- SARs Report
Certification
- OSHA 10
- Lean Six Sigma Yellow Belt
- First Aid Certified
- AED/ CPR trained
References
References available upon request.
Timeline
Surveillance Manager
Turfway Park Racing & Gaming -Churchill Downs
09.2022 - Current
Surveillance Supervisor
Newport Racing & Gaming- Churchill Downs
09.2020 - 09.2022
Lead Surveillance Agent
Belterra Park
12.2015 - 09.2020
Security Officer
Belterra Park
04.2014 - 12.2015
Warehouse Supervisor
Elovations
04.2013 - 04.2015
Security Officer
Allied Barton
01.2013 - 04.2014
Sporting Goods Supervisor
Walmart
05.2010 - 01.2013
BS - Cybersecurity and Information Assurance
Western Governors University
associates - Criminal Justice
Brown Mackie College
High school diploma -
Highlands High School
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