Jessica Simms
Philadelphia,PA
Summary
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Anejo Philadelphia
11.2021 - Current
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
General Manager
Bait and Switch/Loco Pez
07.2016 - 10.2021
- Improved staff retention through fair treatment and positive practices
- Developed and implemented strategies to increase sales and profitability.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Transaction Coordinator
Coldwell Banker
01.2015 - 09.2016
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
Server
Johnny Brenda’s
10.2013 - 05.2016
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
Bachelor of Arts - History
UMBC
Baltimore, MDSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- RAMP Server/Seller and Owner/Manager certified
Languages
German
Timeline
General Manager
Anejo Philadelphia
11.2021 - Current
General Manager
Bait and Switch/Loco Pez
07.2016 - 10.2021
Transaction Coordinator
Coldwell Banker
01.2015 - 09.2016
Server
Johnny Brenda’s
10.2013 - 05.2016
Bachelor of Arts - History
UMBC