Jessica Simons

• Achieved high level of customer service by assisting customers and assessing needs.
• Assisted in resolving customer issues by competently responding to both internal and external customer requests.
• Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
• Set up appointments with interested customers according to schedule availability.
• Opened new accounts and documented personal, demographic and payment information in system.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Coordinated logistics between sales teams and service teams to meet customer needs and expectations.
• Tracked calls, appointments set, appointments shown, sales and follow up.

• Increased sales by offering advice on purchases and promoting additional products.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Automated contact management system, resulting in better client organization and goal alignment.

Licensed real estate agent in Virginia with Realtor designation.

• Assisted with special events or programs.
• Maintained clean, neat and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun and smooth-running events by helping with organization and planning.
• Greeted visitors and answered questions about program, requirements and opportunities.
• Provided immediate responses to questions from volunteers.
• Worked directly with the owners to meet and exceed their expectations.
• Simultaneously ran several areas and events, coordinating the ranches overall needs successfully.

• Certified housekeeper for Navy Lodging.
• Maintained time management and professionalism to keep all assigned rooms up to certified standards.
• Well versed in interacting with different branches and ranks to accommodate service members and their families.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Responded to requests from patrons for linens and toiletries.
• Adhered to professional house cleaning checklist.
• Verified cleanliness and organization of storage areas and carts.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.
• Routinely counted inmates and in response to potential security breaches.
• Streamlined operational efficiencies by effectively maintaining daily shift activity logs.

• Planned and evaluated recreation and athletic programs with recreation director to meet program expectations.
• Scheduled events in recreation facilities and monitored facility conditions.
• Coordinated and supervised events and facilitated scheduled activities.
• Maintained inventory of supplies and equipment with established sign-out procedures for multiple areas.
• Tracked program spending and attendance to produce monthly reports for program directors.
• Managed timesheets for recreation inmates to ensure proper payment.
• Coordinated safety planning and implementation for up to 200 inmates.
• Performed program financial administration, reporting and documentation functions.
• Supervised athletic programs, music programs, ceramics, leather shop, photography, art, quilting, requisitions for supplies, dorm cleanliness competitions, inmate payroll, program and project supervision as well as daily logs.

• Honorable discharge as a Sergeant.
• Responsible for the leadership and welfare of soldiers as squad leader and other leadership roles.
• Responsible for urinalysis drug screenings including obtaining certified training to maintain legal standards, organization and unit goals.
• Lead physical fitness training often.
• 1 combat tour in Iraq.
• Several DETs including The Border Mission in southern California and operations in Italy.
• Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
• Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
• Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
• Directed logistical training procedures in accordance with military regulations.
• Monitored gate activities, controlled traffic and responded to emergencies on base.
• Provided emergency response security, eliminating hazards and potential dangers.
• Mitigated risk, providing immediate emergency response security.
• Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons.
• Implemented established protocols, upholding all safety standards through project completion.
• Implemented emergency issue resolutions to save time and maintain efficiency in response to diverse issues.
• Searched vehicles, buildings, and homes for evidence of stolen property.
• Documented and organized security information accurately and efficiently.
• Completed Warrior Leadership Course and Advanced Leadership courses.