Jessica Simpkiss

• Managed 14 employees by supervising daily tasks.
• Supported company goals through careful reinvestment of profits.
• Motivated employees to consistently improve performance through company-wide incentive plans.
• Created vision and mission for Simpco Painting and kept employees focused on achieving both.
• Managed all administrative operations including but not limited to...

* Accounts Payable

* Accounts Receivable

* HR (Implemented Company Handbook & Handled all New Hire Orientation)

* Licensing and Insurance Requirements

* Sending All Bids/Proposals

* Preparing & Executing Contracts

* Marketing (Website, Facebook, Instagram & Google)

* Tracked Job Profitability

* Project Management (If Needed)

* Project Take Off for Bids

• Aligned branding initiatives and sales strategies with client goals.
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
• Held management team accountable for setting and reaching short-, mid- and long-term goals.
• Automated manual workflows to improve audit controls.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Delegated Simpco Painting daily tasks to employees, streamlining daily progress and efficiency.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed daily operations of Simpco Painting organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Built loyal account base and long-term business relationships with Contractor's and Sub-Contractor's.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
• Delivered advice and policy guidance relating to provisional project management and business analysis resulting in increased revenue/sales.
• Acted as backup for other Administrative Assistants by providing task support and adapting to individual needs.
• Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
• Prepared reporting and documentation for profit/loss, vehicle maintenance, referral program and job profitability.
• Provided continuous quality review and spearheaded procedures and processes for program improvement.
• Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
• Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
• Prepared flawless emails and technical memorandums upon direction of immediate supervisor.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Processed, scheduled and executed customer orders for new and established customers.
• Researched and rapidly resolved client conflicts to maintain key accounts.
• Engaged clients in person and over phone to answer questions and address complaints.
• Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
• Informed customers of product, price and policy changes to educate on issues and resolve concerns.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Greeted customers and listened closely to problems described to determine solutions.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Escalated issues to proper supervisors when standard processes were not effective.