Jessica Simpson
Receptionist, Business Owner/Photographer
Stephens City,VA
Summary
Highly organized Receptionist and Business Owner with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Arisa Medical
Winchester, VA
06.2022 - Current
- Established and maintained good communications with personnel and patients
- Maintained cleanliness and organization of public areas and exam rooms
- Opened and closed main office in alignment with established security procedures
- Oversaw and replenished office supply inventory with focus on cost-reduction
- Checked visitors in and notify providers their patient has arrived
- Answered questions about organization and provided callers with address, directions and other information
- Schedule and reschedule patients
- Occasionally chaperone exams.
Owner Photographer
Jessica Simpson Photography
Stephens City, VA
11.2011 - Current
- Operation of a successful digital media based business; focusing on interpersonal support with clients, creation of digital imagery and video, and small business mentorship structured around marketing strategy and search engine optimization improvement
- Management of multiple social media platforms and creation of promotional materials including pricing booklets and cards
- Network to expand business profits and revenues
- Set pricing structures according to market analytics and emerging trends
- Prepare and deliver proposals and contracts.
Customer Service Representative
Vernon
Sterling, VA
10.2015 - 03.2016
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Documented customer correspondence in CRM to track requests, problems and solutions
- Coordinated technician operations, adhering to tight schedules and deadlines.
Account Specialist
Navy Federal Credit Union
Winchester, VA
03.2009 - 08.2010
- Process all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection options and automatic payment solutions
- Ability to educate members regarding how to reach financial goals, complex procedures, and self- serve options
- Trouble-shoot and resolve member issues within assigned authority, using resources available to ensure service level agreements are met
- Escalate concerns when necessary to appropriate individuals in a timely manner, serving as the member advocate.
Education
High School Diploma -
Warren County High School
Front Royal, VA 09.2002 - 06.2006
No Degree - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
Attention to detail
Administrative support
Office administration
Problem-solving skills
Scheduling
Timeline
Front Desk Receptionist
Arisa Medical
06.2022 - Current
Customer Service Representative
Vernon
10.2015 - 03.2016
Owner Photographer
Jessica Simpson Photography
11.2011 - Current
Account Specialist
Navy Federal Credit Union
03.2009 - 08.2010
High School Diploma -
Warren County High School
09.2002 - 06.2006
No Degree - Business Administration
Southern New Hampshire University