Jessica Simpson
Lithonia,USA
Summary
Experienced Senior Health Information Management professional with 8 years of health information operations experience. Strong problem-solving skills and a result-oriented mindset. Demonstrates exceptional communication, customer service, and multitasking abilities. Proficient in navigating electronic medical records with a proven track record of decreasing Joint Commission delinquencies by 89%. Adaptable and able to work independently or as part of a team in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Health Information Management Representative
City of Hope
05.2021 - Current
- Promptly performs quantitative and qualitative analysis of documentation requirements on electronic medical records
- Demonstrates knowledge of medical record rules and regulations
- Collaborate with IT department to develop and implement electronic medical record systems and ensure compliance with HIPAA regulations
- Assist in the development and delivery of training for clinical staff on documentation requirements and regulations
- Promptly performs validation and reanalysis of medical records to ensure completion and removes deficiency from Epic EMR
- Responsible for weekly communication and notification to Providers of delinquent deficiencies
- Created report of providers who did not complete delinquent deficiencies within policy or procedure
- Demonstrates quality assurance abilities by identifying issues within the medical record to promote fluidity in the revenue cycle process
- Interacts and communicates with providers, and their office staff, registration staff, and prepping scanning and indexing staff to coordinate the deficiency process
- Meets assigned productivity standards according to department policies
- Maintains cooperative and harmonious relationships within the professional staff, department, coworkers, and other areas of contact
- Fosters respect for patient privacy by maintaining confidentiality in all phases of work
- Collaborates with Data integrity and other HIM staff
- Identify areas for improvement in the electronic medical record system and make recommendations for enhancements to streamline processes and improve efficiency
Unit Clerk - Oncology
Emory Saint Joseph's Hospital
01.2018 - 04.2021
- Operated standard office equipment including telephones, copiers, fax machines, and computers
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Answered multi-line telephone system, provided information and directed calls.
- Prepared admissions charts and scanned records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted in maintaining accurate patient and billing records to ensure efficient and accurate invoicing and reimbursement processes.
- Participated in projects such as the “Patient Intentional Rounding Initiative” resulting in patient satisfaction scores elevating from 41% to 64%
Release of Information (ROI) Intern
ChartFast
09.2020 - 10.2020
- Scanned patient records into the ChartFast database to correspond with the correct request identification
- Scanned patient records into the ChartFast database to correspond with the correct request identification
- Identified deficiencies in medical records through quality analysis review for over 200 patient charts resulting in further review or payment collection
- Performed excellent, timely customer satisfaction by exhibiting a professional and helpful demeanor in over 100 customer telephone calls and emails
- Completed ROI requests by demonstrating meticulous attention to detail.
- Assisted in the development and implementation of new strategies to improve the release of information process and customer service workflow
Medical Department Representative
United States Navy
12.2015 - 01.2018
- Assisted in improving deficiencies among patients’ medical records/charts in accordance with military requirements in annual record reviews resulting in earning the Navy Medicine Blue “M” Award on behalf of the squadron HM-12 during an annual inspection
- Enhanced patient experience by providing exceptional customer service and addressing inquiries in a timely manner.
- Assisted medical staff with daily operations, ensuring smooth workflow and effective patient care
- Assisted in improving deficiencies among patients’ medical records/charts in accordance with military requirements in annual record reviews resulting in earning the Navy Medicine Blue “M” Award on behalf of the squadron HM-12 during an annual inspection
- Streamlined bimonthly reports on all applicable personnel resulting in deployment readiness improving from 70%-85%.
- Collaborated with medical professionals, Dental Clinic Representative, and military personnel to ensure effective and efficient communication, problem-solving, and follow-up for patient care
- Organized patient records to facilitate information storage, retrieval, and retirement.
Education
Bachelor's of Science - Health Information Management
University of Arizona Global Campus
Chandler, AZ10.2022
Associate of Applied Science - Health information Management Technology
Gwinnett Technical College
Lawrenceville, GA12.2020
Skills
- Medical Coding
- Cerner EMR
- Allscripts Sunrise EMR
- Epic EMR
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
References
- Virginia Howell, CITY OF HOPE, ATLANTA, virginia72howell@gmail.com, 4043238268
- Emily Stacks, CITY OF HOPE, ATLANTA, emilygstacks@gmail.com 770-687-4421
- Amanda Brock, M2'S COMFORT ZONE, m2diningllc@gmail.com, 678-900-9320
Certification
- Registered Health Information Technician (RHIT), American Health Information Management Association (AHIMA) - 2021-Present
Timeline
Sr. Health Information Management Representative
City of Hope
05.2021 - Current
Release of Information (ROI) Intern
ChartFast
09.2020 - 10.2020
Unit Clerk - Oncology
Emory Saint Joseph's Hospital
01.2018 - 04.2021
Medical Department Representative
United States Navy
12.2015 - 01.2018
Bachelor's of Science - Health Information Management
University of Arizona Global Campus
Associate of Applied Science - Health information Management Technology
Gwinnett Technical College
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