Jessica Simpson
Stone Mountain,GA
Summary
To obtain a permanent professional position working in an established environment with a variety of areas including clerical, customer service, telecommunications, and data entry. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
8
years of professional experience
Work History
Lead Bartender
Diamond Club
08.2021 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Event Bartender
DSP Bartending and Event Services
06.2019 - 05.2022
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Completed requisitions to maintain required stock par levels.
- Prepared garnishes by evenly slicing and pitting fruits.
- Upheld strict regulations for safe alcohol service and food safety.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Built relationships with vendors to manage orders and negotiate costs.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Cigar Host
The Cigar Bar
01.2016 - 01.2021
- Greeted and seat the customers as they enter the establishment
- Present and sale varies Cigars to our Customers
- Assisted waitress with expedited issues or needs
- Ensured all customers received satisfactory services.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Bartender
The Cigar Bar
01.2016 - 01.2021
- Works in a licensed establishment
- Formulates and serves alcoholic, soft drink beverages behind the bar and food from the kitchen
- Maintains the supplies and inventory for the bar
- Count startup money at the beginning of shift and end of shift
- Receive payment by cash, and credit cards
- Issue receipts, refunds, credits or change due to customers
- Maintained a clean and safe drinking and eating area for customers
- Cleaned and assist in the maintenance of the Bar.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Cosmopolitan Club
03.2019 - 03.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Customer Svc rep
Moving Company
08.2017 - 12.2017
- First point of contact from customers needing furniture and or appliances delivered to their home or establishment
- Informed Movers and Customers of available time for their pick up and delivers
- Answered all incoming phone calls
- Scheduled and changed customer appointments as instructed
- Updated and maintain the customer contact information and services provided records.
Education
GED -
Georgia Piedmont Technical College
Clarkston, GA08.2019
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Heritage High School
Conyers, GA01.2009
Skills
- Inventory Control
- Preparing garnishes
- Employee Coaching
- Suggestive Selling
- Menu Memorization
- Health codes compliance
- Upselling strategies
- Menu development
- Food Running
- Superior customer service
- Customer Service
- Event Coordination
- Staff Management
- Social Media Marketing
- Basic accounting
- Ordering Supplies
Computerapplications
- MacBook
- Windows 7
- Microsoft Power Point
- Excel
- Word
References
Available Upon Request
Timeline
Lead Bartender
Diamond Club
08.2021 - 06.2024
Event Bartender
DSP Bartending and Event Services
06.2019 - 05.2022
Bartender
Cosmopolitan Club
03.2019 - 03.2020
Customer Svc rep
Moving Company
08.2017 - 12.2017
Cigar Host
The Cigar Bar
01.2016 - 01.2021
Bartender
The Cigar Bar
01.2016 - 01.2021
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Heritage High School
GED -
Georgia Piedmont Technical College
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