Jessica Sinetos
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Worker II
County of El Dorado Behavioral Health
05.2023 - Current
- Working alongside the Behavioral Health Justice and diversion team for Mental Health Diversion Court clients and Behavioral Health Court clients providing case management of monthly, bi-weekly, or weekly check-ins for compliance with court requirements
- Complete monthly progress reports for each individual client for court hearings
- Support clients with community resources if the request of needs is required
- Working with the court system, public defenders, and attorneys to help our clients succeed
- Housing and community resource specialist, supports and connects clients with necessary community resources
- Support clients individually with apartment applications, communication, obtaining documents needed, and supporting final lease signing
- In-patient support or continuing care support; provides support to integrate care and service in the community for clients discharged from inpatient facilities and for clients who may need extensive care
- Providing services to clients in an inpatient facility setting or day treatment and/or independent living situations under the direction of a health professional
- Responsibilities include extensive contact with clients and effective follow-up to ensure treatment results
- Provides supportive services in a psychiatric health facility or a day treatment center including individual, group, or family counseling
- Communication with agencies specifically related to aftercare on an as-needed and where-needed basis
- Advocacy and leadership for the integration and mobilization of community resources and community organization efforts to improve community services for the mentally handicapped
- Community re-entry plans for patients; organize and develop family support groups for the relatives of patients
- In and out-patient treatment stages to ensure movement to the community level for individual clients, (i.e., psychiatric facility, protective living, outpatient care, independent living)
- Prepares reports and documentation; progress notes behavior; maintains records and files; charts client histories and treatment
- Confers with medical, mental health, and inter-agency staff regarding client needs and ways of improving staff's ability to impact clients; confers with board and care staff regarding the suitability of client placement
- Monitors vital signs in an inpatient facility; leads various group activities
- Driving, facility, or house cleaning, cooking, and other household living tasks for mental health clients
- Performed other essential duties when requested.
Mental Health Aide
County of El Dorado Behavioral Health
09.2022 - 05.2023
- Provide client advocacy and leadership for the integration and mobilization of community resources and community organizing efforts to improve community services for the mentally handicapped
- Confer with medical, mental health, and inter-agency staff regarding client needs and ways of improving staff's ability to impact clients; confer with board and care staff regarding the suitability of client placement
- Monitors client vital signs in an inpatient facility; participates in and leads various group activities such as exercise and art
- Assist clients in enrolling in social service benefits such as Social Security (SSI), Medi-Cal, General Assistance, and medical care and coverage (County Medical Services Program)
- Provides direct training and counseling to clients in parenting and household management skills
- Instruct clients in nutritional meal preparation, budgeting, and household care
- Participates as a member of the community outreach team and engages clients in enrolling in mental health and social service programs
- Provides peer counseling and assistance to a caseload of clients; engages program participants in wellness and recovery activities
- Assesses needs for food, clothing, and transportation; helps clients link to other community services
- Receives and responds to "warm line" telephone calls from mental health consumers
- Assists mental health professionals in providing necessary and prescribed services, acts as a liaison between clients, professional staff, and individuals and groups in the community
- Provides transportation services to clients receiving mental health care services; assists passengers with entering and exiting the vehicle as necessary; loads and secures wheelchairs and other items as necessary
- Observes the behavior of passengers and maintains order as necessary
- Maintains records of work performed
- Assist and maintain Wellness Center, preparing food, and drinks, and creating an inviting and safe environment for clientele
- Performs related work as assigned.
Office Manager - AR/AP Specialist
Jalquin's Trucking & Equipment Rentals
04.2021 - 06.2022
- Obtain revenue, verify transaction information; dispute charges and refunds; prepare mail/invoices; and identify delinquent accounts and insufficient payments
- Prepares financial reports- collects, analyzes, and summarizes accounts
- Make bank deposits and maintain account ledgers and financial reports - reconcile statements and transactions
- Resolve account discrepancies- investigate documentation, and issue stop payments, when necessary, bill payments, or adjustments
- Code and perform data entry of invoices daily and update rates
- Prepare/approve vendor and subcontractor payments and maintain payroll checks for employees
- Collaborated with vendors on invoice errors, maintaining excellent customer service reputation for the company and vendors
- Manage office supplies inventory and place orders as necessary
- Receive and sort incoming mail and deliveries and manage outgoing mail
- Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, research, and creating reports
- Identify opportunities for improvements, and design and implement new systems and regulations
- Develop office policies and procedures, and ensure they are implemented appropriately
- Receiving information for drivers being dispatched and keeping track of drivers that are on job sites
- Complete certified payroll - input to the DIR website and submit payroll to all required parties
- Check accuracy and inventory against dispatched drivers and drivers' tags
- Communicate efficiently with management, vendors, and subcontractors on payments, invoice errors, and any account questions
- Review/Complete contracts for jobs & submit quotes & rate sheets to vendors/subcontractors
- Proficient in Microsoft Office, word, excel, and outlook, & 10-key
- Zoho Invoicing, Square-up, and QuickBooks.
Area Supervisor-Lead Specialist
A.I.M. & ASSOCIATES, INC.| El dorado county
03.2017 - 10.2020
- Microsoft Office (Word, Excel, Outlook)
- Scan, copy, email, fax, and keep electronic documents and file them to each client alphabetically
- Online job recruiting
- Daily Cell phone use and knowledge
- Receive and distribute Payments
- CPR, DOJ clearance, obtaining proper vehicle insurance, and maintaining a reliable vehicle
- Review/stay up to date with curriculum and requirements under the CA Department of Developmental Services / ALTA California Regional
- Maintain all Individual Service Plan (ISP) reports
- Schedule/conduct ISP meetings with the client and their planning team
- Facilitates a planning team meeting to resolve any client concerns
- Assists in writing/submitting Special Incident Reports/Adult Protective Service reports and submitting to all required agencies/personnel within 48 hrs
- Of the incident
- Ensures client files remain up to date; medical providers, contact information, Medications, grievances, special accommodations, health, and safety concerns, etc
- Directly deliver individual (1:1 to 1:3 ratio) learning experience
- Prepare/submit weekly/monthly case notes
- Provides orientation information for newly hired employees
- Watch and interact with all the Specialists to ensure engagement with clients
- Assists with behavior interventions and communicates/documents behavior issues
- Create a weekly staffing schedule
- Informs staff of any changes promptly and updates the schedule as needed
- Coordinating coverage for staff callouts
- Conduct client and family/caregiver meet and greet to go over the program's expectations and outlines of the program and set a trial day to determine each client's appropriateness for the program
- Meet clients and families/caregivers to facilitate intake, fill out paperwork, and go over the rules and expectations the program requires to be involved with the program
- Help clients become familiar with their community, write resumes/search for jobs
- Gain independence with the use of kitchen and cooking, money management, social skills, and job skills, gain community references, and work through their behaviors.
Service Advisor/Manager
Robinson's Automotive
10.2016 - 01.2017
- Customer satisfaction, computer, scheduling appointments, phones, overseeing employees' work, and ordering products and parts.
Bookkeeper Assistant
Russell Bookkeeping Services
03.2016 - 09.2016
- Bookkeeping with QuickBooks and Excel, Data entry, Customer service, Phone Calls, Billing, and payroll.
Front Desk Clerk
Grandpa's Compounding Pharmacy
09.2015 - 09.2016
- Front desk, Phones, Mail, Fill Prescriptions, Cashier, Billing, Customer Service
- Helping on-site naturopathic doctor (Kristi Thompkins) with scheduling, greeting clients, prescription filling, and intake paperwork.
Customer Service Representative
Primeritus Financial Services
01.2014 - 04.2015
- Customer service, multiple phone line systems, outgoing phone calls to tow companies to pick up a vehicle or collect data information on a vehicle's whereabouts
- Transfer calls, and computer data entry.
Hairstylist
Gold Country Hair Salon
04.2013 - 12.2013
- Customer service, greeting people at the door
- Answering phones, scheduling appointments, and consultations, crate order lists for products needed, selling products, and cashiering.
Customer Service Representative
AmeriGas
11.2012 - 02.2013
- Seasonal position: Customer service, Call center representative for all local offices
- Emergency/non-emergency
- Relaying calls and taking payments
- Using SAP, Citrix, lotus notes, outlook, and ININ phone system.
Education
Diploma -
El Dorado High School
BA - Business Administration And Management
University of Phoenix
Arizona, AZ05.2026
Skills
- Customer Service
- Document Organization
- Operations Management
- Office Management
- Administrative Support
- Billing
- Data Entry
- Staff Management
- Training and Coaching
- Travel Coordination
- Office Administration
- Clerical Support
Certification
- Certified 45+ wpm, El Dorado County Connections - 5 minute typing test
Timeline
Mental Health Worker II
County of El Dorado Behavioral Health
05.2023 - Current
Mental Health Aide
County of El Dorado Behavioral Health
09.2022 - 05.2023
Office Manager - AR/AP Specialist
Jalquin's Trucking & Equipment Rentals
04.2021 - 06.2022
Area Supervisor-Lead Specialist
A.I.M. & ASSOCIATES, INC.| El dorado county
03.2017 - 10.2020
Service Advisor/Manager
Robinson's Automotive
10.2016 - 01.2017
Bookkeeper Assistant
Russell Bookkeeping Services
03.2016 - 09.2016
Front Desk Clerk
Grandpa's Compounding Pharmacy
09.2015 - 09.2016
Customer Service Representative
Primeritus Financial Services
01.2014 - 04.2015
Hairstylist
Gold Country Hair Salon
04.2013 - 12.2013
Customer Service Representative
AmeriGas
11.2012 - 02.2013
Diploma -
El Dorado High School
BA - Business Administration And Management
University of Phoenix
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