Summary
Overview
Work History
Education
Certification
Timeline
Generic

JESSICA SINGLETON

Oklahoma City,OK

Summary

Dynamic and collaborative professional with expertise in regulatory bank compliance, and BSA, seeking a compliance role to in maintaining adherence to federal and state regulations. Known for problem solving, attention to detail, adaptability, resilience, and strong leadership, I aim to contribute to a culture of compliance and risk mitigation while developing innovative solutions to enhance regulatory processes and organizational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Compliance Assistant

NBC Oklahoma
08.2023 - Current
  • Contributed to employee training programs on compliance matters, fostering a culture of awareness and responsibility.
  • Identify, interpret, and analyze current and emerging developments for new laws, regulations, and determine their impact and requirements.
  • Implemented process improvements that resulted in increased accuracy and efficiency within the team''s work scope.
  • Analyzed findings from internal investigations, recommending corrective actions as needed for swift resolution.

BSA Analyst

RCB Bank
06.2021 - 08.2023
  • Assist and guide in redevelopment of Customer Risk Management Program and risk tolerance of the bank
  • Conduct investigations for unusual activity and document investigative findings accordingly and prepare suspicious activity report (SAR)
  • Oversee high risk customers and conduct Enhanced Due Diligence reviews

Customer Risk Specialist

MidFirst Bank
11.2016 - 06.2021
  • Identify red flags warranting further investigation, and make informed decisions in regards to the customer's risk profile
  • Work and contribute in a team-oriented and collaborative environment to improve the analytical and reporting processes
  • Conduct enhanced due diligence information gathering and initial reviews for high risk customers

Risk Review/Fraud Investigator

MidFirst Bank
07.2015 - 11.2016
  • Analyzed high risk transactions and provided data that initiated the development and delivery of review of high risk deposits within the banking centers to mitigate the risk of loss
  • Developed new procedures to assist with overall flow of the department and investigations
  • Identify patterns of high risk accounts allowing for the rapid adjustment of preventative tactics to lessen loss

Loss Prevention Analyst

Harbor Freight Tools
12.2012 - 02.2015
  • Saved $20k/year by working with IT to develop in-house reporting tool to take place of 3rd party tools
  • Provided ad-hoc reports to the field Loss Prevention team to support high visibility investigations
  • Yielded a 15% increase in internal case resolution, vs
  • Last fiscal year
  • Identified numerous point-of-sale trends directly affecting sales/margin; initiated retail fraud investigations for over 500 retail locations, company-wide

Area Loss Prevention Manager

Harbor Freight Tools
01.2010 - 01.2012
  • Lead operational compliance audits involving significant exposure areas within 55 stores with over $200M in annual sales
  • Assisted coordination/rollout of loss prevention technology, driving up customer service at store level by increasing awareness of loss prevention programs

Assistant Manager

Harbor Freight Tools
01.2008 - 01.2010
  • Lead a 12-staff team w/inventory/back store operations, trained staff on excellent customer service
  • Managing and motivating the team to increase sales and ensure efficiency

Operations Manager

Circuit City Stores, Inc
01.2007 - 01.2008
  • Responsible for overseeing inventory control, helped drive sales; revenues in a $20M store as a result
  • Provided one-on-one counseling to employees on career/talent development, performance coaching
  • Lead efforts to change the culture focusing on accountability, development and engagement
  • Facilitated new hire/HR orientations, oversaw coordination of all firm benefits, personnel paperwork

Front End Customer Svc Supervisor

Circuit City Stores, Inc
01.2005 - 01.2007
  • Supervised inventory audits, merchandise shipping/receiving, train staff using learn/see/do method
  • Ensure great customer experience in the store, review/file various operational reports and train associates

Education

Bachelor's Degree -

University of Central Oklahoma

Certification

Wicklander-Zulawski Interviewing Techniques

Timeline

Compliance Assistant

NBC Oklahoma
08.2023 - Current

BSA Analyst

RCB Bank
06.2021 - 08.2023

Customer Risk Specialist

MidFirst Bank
11.2016 - 06.2021

Risk Review/Fraud Investigator

MidFirst Bank
07.2015 - 11.2016

Loss Prevention Analyst

Harbor Freight Tools
12.2012 - 02.2015

Area Loss Prevention Manager

Harbor Freight Tools
01.2010 - 01.2012

Assistant Manager

Harbor Freight Tools
01.2008 - 01.2010

Operations Manager

Circuit City Stores, Inc
01.2007 - 01.2008

Front End Customer Svc Supervisor

Circuit City Stores, Inc
01.2005 - 01.2007

Bachelor's Degree -

University of Central Oklahoma
JESSICA SINGLETON