JESSICA SINGLETON
Oklahoma City,OK
Summary
Dynamic and collaborative professional with expertise in regulatory bank compliance, and BSA, seeking a compliance role to in maintaining adherence to federal and state regulations. Known for problem solving, attention to detail, adaptability, resilience, and strong leadership, I aim to contribute to a culture of compliance and risk mitigation while developing innovative solutions to enhance regulatory processes and organizational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Compliance Assistant
NBC Oklahoma
08.2023 - Current
- Contributed to employee training programs on compliance matters, fostering a culture of awareness and responsibility.
- Identify, interpret, and analyze current and emerging developments for new laws, regulations, and determine their impact and requirements.
- Implemented process improvements that resulted in increased accuracy and efficiency within the team''s work scope.
- Analyzed findings from internal investigations, recommending corrective actions as needed for swift resolution.
BSA Analyst
RCB Bank
06.2021 - 08.2023
- Assist and guide in redevelopment of Customer Risk Management Program and risk tolerance of the bank
- Conduct investigations for unusual activity and document investigative findings accordingly and prepare suspicious activity report (SAR)
- Oversee high risk customers and conduct Enhanced Due Diligence reviews
Customer Risk Specialist
MidFirst Bank
11.2016 - 06.2021
- Identify red flags warranting further investigation, and make informed decisions in regards to the customer's risk profile
- Work and contribute in a team-oriented and collaborative environment to improve the analytical and reporting processes
- Conduct enhanced due diligence information gathering and initial reviews for high risk customers
Risk Review/Fraud Investigator
MidFirst Bank
07.2015 - 11.2016
- Analyzed high risk transactions and provided data that initiated the development and delivery of review of high risk deposits within the banking centers to mitigate the risk of loss
- Developed new procedures to assist with overall flow of the department and investigations
- Identify patterns of high risk accounts allowing for the rapid adjustment of preventative tactics to lessen loss
Loss Prevention Analyst
Harbor Freight Tools
12.2012 - 02.2015
- Saved $20k/year by working with IT to develop in-house reporting tool to take place of 3rd party tools
- Provided ad-hoc reports to the field Loss Prevention team to support high visibility investigations
- Yielded a 15% increase in internal case resolution, vs
- Last fiscal year
- Identified numerous point-of-sale trends directly affecting sales/margin; initiated retail fraud investigations for over 500 retail locations, company-wide
Area Loss Prevention Manager
Harbor Freight Tools
01.2010 - 01.2012
- Lead operational compliance audits involving significant exposure areas within 55 stores with over $200M in annual sales
- Assisted coordination/rollout of loss prevention technology, driving up customer service at store level by increasing awareness of loss prevention programs
Assistant Manager
Harbor Freight Tools
01.2008 - 01.2010
- Lead a 12-staff team w/inventory/back store operations, trained staff on excellent customer service
- Managing and motivating the team to increase sales and ensure efficiency
Operations Manager
Circuit City Stores, Inc
01.2007 - 01.2008
- Responsible for overseeing inventory control, helped drive sales; revenues in a $20M store as a result
- Provided one-on-one counseling to employees on career/talent development, performance coaching
- Lead efforts to change the culture focusing on accountability, development and engagement
- Facilitated new hire/HR orientations, oversaw coordination of all firm benefits, personnel paperwork
Front End Customer Svc Supervisor
Circuit City Stores, Inc
01.2005 - 01.2007
- Supervised inventory audits, merchandise shipping/receiving, train staff using learn/see/do method
- Ensure great customer experience in the store, review/file various operational reports and train associates
Education
Bachelor's Degree -
University of Central Oklahoma
Certification
Wicklander-Zulawski Interviewing Techniques
Timeline
Compliance Assistant
NBC Oklahoma
08.2023 - Current
BSA Analyst
RCB Bank
06.2021 - 08.2023
Customer Risk Specialist
MidFirst Bank
11.2016 - 06.2021
Risk Review/Fraud Investigator
MidFirst Bank
07.2015 - 11.2016
Loss Prevention Analyst
Harbor Freight Tools
12.2012 - 02.2015
Area Loss Prevention Manager
Harbor Freight Tools
01.2010 - 01.2012
Assistant Manager
Harbor Freight Tools
01.2008 - 01.2010
Operations Manager
Circuit City Stores, Inc
01.2007 - 01.2008
Front End Customer Svc Supervisor
Circuit City Stores, Inc
01.2005 - 01.2007
Bachelor's Degree -
University of Central Oklahoma
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