JESSICA SIROKI
Louisville,KY
Summary
Customer Service Operations Professional experienced in managing high-volume environments with efficiency and poise. Delivered exceptional results through strong communication skills, organizational abilities, and attention to detail. Motor Vehicle Representative specializing in customer service management and regulatory compliance, ensuring high productivity and customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Motor Vehicle Representative
Jefferson County Clerk's Office
Seymour, KY
12.2025 - Current
- Processed motor vehicle registrations and renewals for county residents.
- Assisted customers with inquiries regarding vehicle titles and licensing requirements.
- Maintained accurate records in the motor vehicle database system.
- Managed cash transactions for fees related to vehicle services.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Processed customer payments for motor vehicle transactions.
Shipper/Picker
Essentra
Louisville, KY
11.2021 - 09.2025
- Picked, packed, and shipped orders for three major customers.
- Maintained cleanliness and safety in designated work areas.
- Served as safety marshall to enforce safety protocols.
- Clean area and safety.
- Performed office tasks as required.
- Achieved CPR certification to respond to medical emergencies.
Customer Service Representative
Louisville Gas and Electric
Louisville, KY
01.2021 - 10.2021
- Provided exceptional customer service by addressing needs and inquiries promptly., Processed customer payments accurately to ensure proper account management., arrangements on accounts.
- Resolved customer inquiries and complaints, improving customer satisfaction.
- Provided clear information on services and billing, enhancing customer understanding.
Supervisor/Cashier
Kroger Stores
Louisville, KY
11.2014 - 07.2020
- Managed team of cashiers, training and supporting staff to improve customer service.
- Implemented strategies to minimize shrinkage and loss prevention in retail operations., inventory control and managing daily bank deliveries.
- Supervised daily cash operations, ensuring adherence to company policies and procedures.
Education
High school diploma -
Liberty Christian Academy
Seymour, INSkills
- Title documentation
- Vehicle documentation
- Title issuance
- Transaction processing
- Customer relations
- In-person customer service
- Customer Service
- Phone communication
- Customer communication
- Shipping & receiving
- Warehouse experience
- Packaging
- Database management
- Microsoft Excel
- Microsoft Office
- Word processing
- Computer literacy
- Communication skills
Certification
- CPR Certification
- Driver's License
Timeline
Motor Vehicle Representative
Jefferson County Clerk's Office
12.2025 - Current
Shipper/Picker
Essentra
11.2021 - 09.2025
Customer Service Representative
Louisville Gas and Electric
01.2021 - 10.2021
Supervisor/Cashier
Kroger Stores
11.2014 - 07.2020
High school diploma -
Liberty Christian Academy