Jessica Sisson
Brooklyn,Ohio
Summary
Medical Administration professional who is energetic and ambitious with fourteen years of management experience, excellent communication, team management, and adaptability skills as well as the ability to work with others to achieve set goals with excellence. Manage and create a workable environment for my team to be successful along with guided feedback to assist with team improvement.
Overview
22
22
years of professional experience
Work History
Human Resources Assistant
Hearty Hearts Home Health
Cleveland , OH
04.2018 - Current
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Prepared job postings for open positions on the company website and other job boards.
- Monitored timekeeping records for accuracy and completeness.
- Performed administrative tasks related to payroll processing or benefit administration.
Assistant Manager
Burger King
Parma , OH
06.2002 - 09.2017
- Shift efficiency and management.
- Inventory control.
- Safety coordination.
- Assisted with interviews and onboarding training.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Clerical Assistant
Keis George
Cleveland , Ohio
11.2006 - 06.2010
- Greeted visitors and customers in a friendly, professional manner.
- Answered phone calls and directed them to the appropriate personnel.
- Provided administrative support for staff members.
Education
Associate of Applied Science - Medical Administrative Assistant -
Bryant & Stratton College
Parma Ohio04.2018
Skills
- Communication
- Leadership
- Management
- Problem Solving
- Customer Service
- Organization
- Team Work
- Time Management
- Adaptability
Experience
- Knowledge in the medical administrative field
- Fifteen plus years of customer service experience
- Fourteen years of management experience
- Experienced using Microsoft Office
- Trained and mentored 30 plus associates
- Knowledge of office equipment
- Knowledge of medical terminology
- Experience with online cloud-based software
- Knowledge of Medical Billing and Coding
- Recruiting and training staff
- Scheduling
References
References available upon request.
Timeline
Human Resources Assistant
Hearty Hearts Home Health
04.2018 - Current
Clerical Assistant
Keis George
11.2006 - 06.2010
Assistant Manager
Burger King
06.2002 - 09.2017
Associate of Applied Science - Medical Administrative Assistant -
Bryant & Stratton College
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