Medicine
Jessica Skiles
Lakewood,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional patient service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team-oriented environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant II
CLEVELAND CLINIC FOUNDATION
06.2023 - Current
- Administrative support for two high-volume urologic oncologists focusing in bladder, prostate, and kidney cancer.
- Manage and prioritize multiple assignments simultaneously and effectively.
- Acting as a liaison between patients and providers by answering and triaging phone calls.
- Calendar and schedule management.
- Compose and prepare a variety of correspondence (professional letters, letters of recommendation on behalf of Vice Chair/Director ~ 3-5 per week).
- Patient care navigation, coordinating with multiple departments to meet care plans and physicians' orders.
- Booking flights, hotels, and planning business trips internationally.
- Expense reporting and reimbursements
- Managing high volume of patients and phone calls while completing other administrative tasks.
- Assisting the Vice Chair/Director of Residency in other projects as requested. (Sorting abstracts for annual meeting presentations, assisting in data entry for Boards Examiner)
- Proper handling of sensitive and confidential information
- Heavy patient appointment scheduling, including Radiology testing and out patient procedures.
Executive Secretary
Cleveland Clinic Foundation
09.2022 - 06.2023
- Administrative support for Vice Chair HVTI Strategic Operations, and Director HVTI Strategic Operations
- Representative and serving as a liaison for Cleveland Clinic HVTI and our 14 affiliated hospitals.
- Managing professional calendars
- Clinical support and focus in cardiac imaging (Dr. Suma Thomas) including preparing records for consults, triaging cases for the provider, and gathering additional information/ testing as requested.
- Serving as a liaison between patients and providers in cardiology.
- Utilizing Concur, Epic, Oracle, Excel, and Word programs to manage multiple assignments at a time.
- Coordinating with internal departments and outside facilities to schedule meetings requested by affiliated hospitals or internal executive administration.
- Processing Invoices and reimbursement requests.
- Preparing travel itineraries and arrangements such as flights, hotel stays, and transportation for the affiliate team.
- Keeping thorough and organized records for the affiliate team. Meeting minutes, finances, directories of all affiliated hospitals.
- Managing multiple cost centers and meeting rooms throughout the organization.
Administrative Assistant II
Cleveland Clinic Foundation
07.2020 - 09.2022
- Administrative support for two high-volume urologic oncologists focusing in bladder, prostate, and kidney cancer.
- Manage and prioritize multiple assignments simultaneously and effectively.
- Acting as a liaison between patients and providers by answering and triaging phone calls.
- Calendar and schedule management.
- Compose and prepare a variety of correspondence (professional letters, letters of recommendation on behalf of Vice Chair/Director ~ 3-5 per week).
- Patient care navigation, coordinating with multiple departments to meet care plans and physicians' orders.
- Booking flights, hotels, and planning business trips internationally.
- Expense reporting and reimbursements
- Managing high volume of patients and phone calls while completing other administrative tasks.
- Assisting the Vice Chair/Director of Residency in other projects as requested. (Sorting abstracts for annual meeting presentations, assisting in data entry for Boards Examiner)
- Proper handling of sensitive and confidential information
Patient Services Specialist
Cleveland Clinic Foundation
08.2019 - 07.2020
- Back office scheduling for Glickman Urological and Kidney Institute
- Ensuring proper and complete patient registration
- Fulfilling requests for appointments for testing, procedures, and follow up with providers
- Contacting other departments and facilities to coordinate patient care
- Provide a compassionate and professional level of care that Cleveland Clinic expects from all caregivers
Assistant Manager
McDonald’s
07.2015 - 08.2019
- Company Overview: Assistant Store Manager for TriArch, Inc McDonald’s Franchise- Multiple locations
- Customer Service Department Manager
- Maintaining cleanliness and appearance of store
- Hiring and scheduling staff
- Assistant Store Manager for TriArch, Inc McDonald’s Franchise- Multiple locations
Education
Bachelor of Business Administration -
University of Phoenix
03.2025
No Degree - Pharmaceutical Sciences
University of Toledo
Toledo, Ohio 01.2007 - 05.2009
High School Diploma - College Preparatory Courses
Westlake High School
Westlake, Ohio05.2004
Skills
- Excellent Communicator
- Organized
- Problem Solver
- Works well independently and within teams
- Proficient in Microsoft Applications
- Typing speed of 60 wpm
- Interpersonal Skills
- Emotional Intelligence
- Conflict Management
- High level of integrity
- Quality driven
- Detail oriented
- Records retrieval
- Research
- Scheduling
- Medical Terminology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Nonwestern Cultures and Religions
Human Rights
Medical Education
Fiber Arts
Timeline
Administrative Assistant II
CLEVELAND CLINIC FOUNDATION
06.2023 - Current
Executive Secretary
Cleveland Clinic Foundation
09.2022 - 06.2023
Administrative Assistant II
Cleveland Clinic Foundation
07.2020 - 09.2022
Patient Services Specialist
Cleveland Clinic Foundation
08.2019 - 07.2020
Assistant Manager
McDonald’s
07.2015 - 08.2019
No Degree - Pharmaceutical Sciences
University of Toledo
01.2007 - 05.2009
High School Diploma - College Preparatory Courses
Westlake High School
Bachelor of Business Administration -
University of Phoenix
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