Jessica Skiles

• Administrative and clinical support for multiple physicians, including the Director of Residency
• Manage and prioritize multiple assignments simultaneously and effectively.
• Acting as a liaison between patients and providers
• Key contact for Medical Genetics team for coordinating care with Uro-Oncology.
• Calendar and schedule management.
• Compose and prepare a variety of correspondence.
• Patient Navigation
• Preparing business travel.
• Expense reporting and reimbursements.
• Managing a high volume of patient phone calls while completing administrative tasks and meeting tight deadlines.
• Assisting the Vice Chair/Director of Residency in other projects as requested.
• Proper handling of sensitive and confidential information

• Administrative support for Executives and Directors on HVTI Strategic Operations Team.
• Representative and liaison for Cleveland Clinic HVTI and our 14 affiliated hospitals.
• Managing professional calendars
• Clinical support in cardiac imaging (Dr. Suma Thomas)
• Office supply ordering
• Utilizing Concur, Epic, Oracle, Excel, and Word programs to manage multiple assignments simultaneously.
• Coordinating with internal departments and outside facilities to schedule meetings requested by affiliated hospitals or internal administration.
• Processing Invoices and reimbursement requests.
• Preparing travel itineraries and arrangements such as flights, hotel stays, and transportation for the affiliate team.
• Keeping thorough and organized records for the affiliate team. Meeting minutes, finances, directories of all affiliated hospitals.
• Managing multiple cost centers and meeting rooms throughout the department

• Administrative and clinical support for the Director of Residency and another Urologic Oncologist
• Manage and prioritize multiple assignments simultaneously and effectively.
• Acting as a liaison between patients and providers
• Calendar and schedule management.
• Compose and prepare a variety of correspondence (professional letters, letters of recommendation on behalf of Vice Chair/Director)
• Patient navigation
• Preparing national and international business travel.
• Expense reporting and reimbursements
• Assisting the Vice Chair/Director of Residency in other projects as requested.
• Proper handling of sensitive and confidential information

• Scheduling for Glickman Urological and Kidney Institute
• Ensuring proper and complete patient registration
• Fulfilling requests for appointments for testing, procedures, and follow up with providers
• Contacting other departments and facilities to coordinate patient care.
• Provide a compassionate and professional level of care that Cleveland Clinic expects from all caregivers

• Assistant Manager for TriArch, Inc McDonald’s Franchise- Multiple locations
• Customer Service Department Manager
• Maintaining cleanliness and appearance of stores-outside and inside
• Hiring and scheduling staff
• Ordering uniforms, maintaining promotional items
• Cash handling, budget management
• Maximizing productivity utilizing cashflows and labor cost reports.
• Assisting the General Manager with emergency issues related to the stores.
• Assisting the General Manager with new product rollout
• Training shift managers and crew trainers new product or practice standards

• Currently set to graduate with a Bachelor’s of Business Administration in Fall 2026.
• 3.82 GPA

• Relevant Coursework: Biology for Medicine & Chemistry, Calculus for Biology courses completed
• Other coursework completed: focus in non-western cultures and diversity.
• Student Alumni Association, Office of Charitable Giving work study program.

Extracurricular activities: Cheerleading, Competition Chorus, Peer Tutoring Program, Journal Club