Summary
Overview
Work History
Education
Skills
Quote
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Jessica Skiles

Jessica Skiles

Lakewood,OH

Summary

Proactive and goal-oriented professional adept at providing administrative and logistical support for various projects, programs and initiatives. Exhibits excellent time management and organizational skills, with a strong focus on problem solving and delivering quality results within teams and individual projects.

Overview

10
10
years of professional experience

Work History

Administrative Assistant II

CLEVELAND CLINIC FOUNDATION
06.2023 - Current
  • Administrative and clinical support for multiple physicians, including the Director of Residency
  • Manage and prioritize multiple assignments simultaneously and effectively.
  • Acting as a liaison between patients and providers
  • Key contact for Medical Genetics team- coordinating care with case managers
  • Calendar and schedule management.
  • Compose and prepare a variety of correspondence.
  • Engage in professional and efficient communication with physicians and providers within and outside of the clinic.
  • Patient care navigation, coordinating with multiple departments
  • Booking flights, hotels, and planning business trips internationally, including Visa applications.
  • Expense reporting and reimbursements.
  • Managing a high volume of patients and phone calls while completing administrative tasks and meeting tight deadlines.
  • Assisting the Vice Chair/Director of Residency in other projects as requested. (Sorting abstracts for annual meeting presentations, assisting in data entry for Board Examinations)
  • Proper handling of sensitive and confidential information
  • Heavy patient appointment scheduling, including Radiology testing and outpatient procedures.

Executive Secretary

Cleveland Clinic Foundation
09.2022 - 06.2023
  • Administrative support for Vice Chair HVTI Strategic Operations, and Director HVTI Strategic Operations
  • Representative and serving as a liaison for Cleveland Clinic HVTI and our affiliated hospitals.
  • Managing professional calendars
  • Clinical support in cardiac imaging (Dr. Suma Thomas) including preparing records for consults, triaging cases for the provider, and gathering additional information/ testing as requested.
  • Serving as a liaison between patients and providers
  • Utilizing Concur, Epic, Oracle, Excel, and Word programs to manage multiple assignments at a time.
  • Coordinating with internal departments and outside facilities to schedule meetings requested by affiliated hospitals or internal administration.
  • Processing Invoices and reimbursement requests.
  • Preparing travel itineraries and arrangements such as flights, hotel stays, and transportation for the affiliate team.
  • Keeping thorough and organized records for the affiliate team. Meeting minutes, finances, directories of all affiliated hospitals.
  • Managing multiple cost centers and meeting rooms throughout the department

Administrative Assistant II

Cleveland Clinic Foundation
07.2020 - 09.2022
  • Administrative support for two high-volume urologic oncologists focusing in bladder, prostate, and kidney cancer.
  • Manage and prioritize multiple assignments simultaneously and effectively.
  • Acting as a liaison between patients and providers by answering and triaging phone calls.
  • Calendar and schedule management.
  • Compose and prepare a variety of correspondence (professional letters, letters of recommendation on behalf of Vice Chair/Director ~ 3-5 per week).
  • Patient care navigation, coordinating with multiple departments to meet care plans and physicians' orders.
  • Booking flights, hotels, and planning business trips internationally.
  • Expense reporting and reimbursements
  • Managing high volume of patients and phone calls while completing other administrative tasks.
  • Assisting the Vice Chair/Director of Residency in other projects as requested. (Sorting abstracts for annual meeting presentations, assisting in data entry for Boards Examiner)
  • Proper handling of sensitive and confidential information

Patient Services Specialist

Cleveland Clinic Foundation
08.2019 - 07.2020
  • Back office scheduling for Glickman Urological and Kidney Institute
  • Ensuring proper and complete patient registration
  • Fulfilling requests for appointments for testing, procedures, and follow up with providers
  • Contacting other departments and facilities to coordinate patient care
  • Provide a compassionate and professional level of care that Cleveland Clinic expects from all caregivers

Assistant Manager

McDonald’s
07.2015 - 08.2019
  • Assistant General Manager for TriArch, Inc McDonald’s Franchise- Multiple locations
  • Customer Service Department Manager
  • Maintaining cleanliness and appearance of stores-outside and inside
  • Hiring and scheduling staff
  • Ordering uniforms, maintaining promotional items
  • Cash handling, budget management
  • Maximizing productivity utilizing cashflows and labor cost reports.
  • Assisting the General Manager with emergency issues related to the stores.
  • Assisting the General Manager with new product rollout
  • Training shift managers and crew trainers new product or practice standards

Education

Some College (No Degree) - Business Administration

University of Phoenix
Online

Some College (No Degree) - Pharmaceutical Sciences

University of Toledo
Toledo, Ohio
05-2009

High School Diploma -

Westlake High School
Westlake, Ohio
05.2004

Skills

  • Process optimization
  • Organized
  • Strong Problem Solver
  • Proficient in Microsoft Applications
  • Excellent Interpersonal Skills
  • Conflict Management
  • Technology savvy
  • Results driven
  • Detail oriented
  • Reliable and adaptive
  • Investigative
  • Customer Service oriented

Quote

"You can't go back and change the beginning, but you can start where you are and change the ending."
C.S. Lewis

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