Oracle ERP
Jessica Skiles
Administrative Assistant
Lakewood,OH
Summary
Proactive and goal-oriented professional adept at providing administrative and logistical support for various projects, programs and initiatives. Exhibits excellent time management and organizational skills, with a strong focus on problem solving and delivering quality results within teams and individual projects.
Overview
10
10
years of professional experience
Work History
Administrative Assistant II
CLEVELAND CLINIC FOUNDATION
06.2023 - Current
- Administrative and clinical support for multiple physicians, including the Director of Residency
- Manage and prioritize multiple assignments simultaneously and effectively.
- Acting as a liaison between patients and providers
- Key contact for Medical Genetics team- coordinating care with case managers
- Calendar and schedule management.
- Compose and prepare a variety of correspondence.
- Engage in professional and efficient communication with physicians and providers within and outside of the clinic.
- Patient care navigation, coordinating with multiple departments
- Booking flights, hotels, and planning business trips internationally, including Visa applications.
- Expense reporting and reimbursements.
- Managing a high volume of patients and phone calls while completing administrative tasks and meeting tight deadlines.
- Assisting the Vice Chair/Director of Residency in other projects as requested. (Sorting abstracts for annual meeting presentations, assisting in data entry for Board Examinations)
- Proper handling of sensitive and confidential information
- Heavy patient appointment scheduling, including Radiology testing and outpatient procedures.
Executive Secretary
Cleveland Clinic Foundation
09.2022 - 06.2023
- Administrative support for Vice Chair HVTI Strategic Operations, and Director HVTI Strategic Operations
- Representative and serving as a liaison for Cleveland Clinic HVTI and our affiliated hospitals.
- Managing professional calendars
- Clinical support in cardiac imaging (Dr. Suma Thomas) including preparing records for consults, triaging cases for the provider, and gathering additional information/ testing as requested.
- Serving as a liaison between patients and providers
- Utilizing Concur, Epic, Oracle, Excel, and Word programs to manage multiple assignments at a time.
- Coordinating with internal departments and outside facilities to schedule meetings requested by affiliated hospitals or internal administration.
- Processing Invoices and reimbursement requests.
- Preparing travel itineraries and arrangements such as flights, hotel stays, and transportation for the affiliate team.
- Keeping thorough and organized records for the affiliate team. Meeting minutes, finances, directories of all affiliated hospitals.
- Managing multiple cost centers and meeting rooms throughout the department
Administrative Assistant II
Cleveland Clinic Foundation
07.2020 - 09.2022
- Administrative support for two high-volume urologic oncologists focusing in bladder, prostate, and kidney cancer.
- Manage and prioritize multiple assignments simultaneously and effectively.
- Acting as a liaison between patients and providers by answering and triaging phone calls.
- Calendar and schedule management.
- Compose and prepare a variety of correspondence (professional letters, letters of recommendation on behalf of Vice Chair/Director ~ 3-5 per week).
- Patient care navigation, coordinating with multiple departments to meet care plans and physicians' orders.
- Booking flights, hotels, and planning business trips internationally.
- Expense reporting and reimbursements
- Managing high volume of patients and phone calls while completing other administrative tasks.
- Assisting the Vice Chair/Director of Residency in other projects as requested. (Sorting abstracts for annual meeting presentations, assisting in data entry for Boards Examiner)
- Proper handling of sensitive and confidential information
Patient Services Specialist
Cleveland Clinic Foundation
08.2019 - 07.2020
- Back office scheduling for Glickman Urological and Kidney Institute
- Ensuring proper and complete patient registration
- Fulfilling requests for appointments for testing, procedures, and follow up with providers
- Contacting other departments and facilities to coordinate patient care
- Provide a compassionate and professional level of care that Cleveland Clinic expects from all caregivers
Assistant Manager
McDonald’s
07.2015 - 08.2019
- Assistant General Manager for TriArch, Inc McDonald’s Franchise- Multiple locations
- Customer Service Department Manager
- Maintaining cleanliness and appearance of stores-outside and inside
- Hiring and scheduling staff
- Ordering uniforms, maintaining promotional items
- Cash handling, budget management
- Maximizing productivity utilizing cashflows and labor cost reports.
- Assisting the General Manager with emergency issues related to the stores.
- Assisting the General Manager with new product rollout
- Training shift managers and crew trainers new product or practice standards
Education
Some College (No Degree) - Business Administration
University of Phoenix
OnlineSome College (No Degree) - Pharmaceutical Sciences
University of Toledo
Toledo, Ohio05-2009
High School Diploma -
Westlake High School
Westlake, Ohio05.2004
Skills
- Process optimization
- Organized
- Strong Problem Solver
- Proficient in Microsoft Applications
- Excellent Interpersonal Skills
- Conflict Management
- Technology savvy
- Results driven
- Detail oriented
- Reliable and adaptive
- Investigative
- Customer Service oriented
Quote
"You can't go back and change the beginning, but you can start where you are and change the ending."
C.S. Lewis
Software
Microsoft Office Suite
Adobe Acrobat
QGenda
Epic
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