Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Skilling

Largo

Summary

Adept at multi-tasking and project delivery, I significantly enhanced operational efficiency at DJay's Carwash by leading maintenance teams and streamlining service processes. Renowned for building strong client relationships and adept time management, my blend of technical expertise and team leadership consistently exceeds employer expectations.

Overview

16
16
years of professional experience

Work History

Lead Maintenance Technician

DJay's Carwash
12.2021 - 09.2023
  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Supervised technicians and assigned responsibilities.
  • Completed necessary ISO documentation and records to show compliance.
  • Kept grounds clean and maintained landscaping by removing debris, watering and mowing.
  • Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.

Hospitality Specialist

Super 8 Hotel
03.2019 - 02.2021
  • Collaborated with various team members to meet guests' requests.
  • Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
  • Developed and executed strategies to improve operational efficiency.
  • Planned, organized and managed events, following client specifications to enhance satisfaction.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Sought and analyzed customer feedback to identify areas for improvement.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.

Waitress

CYS Crab House
05.2009 - 11.2014
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Cleaning Contractor

Judy's Cleaning Service
09.2007 - 02.2012
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.

Education

High School Diploma -

Wilmont High School
Wilmot, WI
05-2007

Skills

  • Master multi-tasker; service customers, maintain operability of key systems, and ensure financial accounting of key business services

  • Client relationships

  • Oversight of facilities

  • Team building

  • Project/service delivery

  • Time management

Timeline

Lead Maintenance Technician

DJay's Carwash
12.2021 - 09.2023

Hospitality Specialist

Super 8 Hotel
03.2019 - 02.2021

Waitress

CYS Crab House
05.2009 - 11.2014

Cleaning Contractor

Judy's Cleaning Service
09.2007 - 02.2012

High School Diploma -

Wilmont High School

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Jessica Skilling