Jessica Skinner

Daily opening in the store. Did Daily Deposits and scheduling for the employees. Problem Solver for any Problems in the store. Daily ordering and checking in order. Arranging store shelves and keeping the store clean.

• Managed inventory control, cash control, and store opening and closing procedures
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Completed point of sale opening and closing procedures
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Managed purchasing, sales, marketing and customer account operations efficiently
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• Reported issues to higher management with great detail
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed office operations while scheduling appointments for department managers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Supervised guests at front counter, answering questions regarding products.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Developed strategy to increase sales and drive profits.
• Reviewed sales and gross profit report to assess company efficiency.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.