Jessica Sloan
Mauldin,SC
Summary
Objective To expand my role and responsibilities in the Greenville County Library System allowing me to increase my knowledge and experience to better assist the community we serve. Skills & Abilities Proficiency in Sierra ILS, Microsoft Word, and internet searching. Skilled in providing support to library patrons relative to circulation needs Customer-centered Library Associate successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 17 years.
Overview
18
18
years of professional experience
Work History
Library Associate
Greenville County Library System
07.2017 - Current
- Helped patrons locate resources using catalog and circulation systems.
- Processed library card applications to provide access to library services.
- Checked out and checked in materials to support patron circulation needs.
- Answered patron questions in-person or by phone regarding library services and resources.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Organized circulation desk with over 100 books and periodicals to be checked out.
Library Assoicate
Greenville County Library
11.2005 - 11.2009
- Provided general circulation services, including registering new borrowers, updating patron records, placing holds, checking out materials.
- Assisted patrons in locating library materials, using catalog, and searching internet.
- Sorted and shelved library materials and performed shelf reading to make sure materials were in correct order.
- Assisted patrons' usage of library equipment such as printer, photocopier, and scanner as well as computer keyboarding and mouse usage.
- Answered questions on library operations, policies and procedures.
- Handled problems and complaints and took action to deal with disruptive or problem patrons.
- Strengths & Achievements
- Working with patrons on basic computer skills in one-on-one tutoring sessions
- Promoting connections between library and community resulting in free concert program at library, as well as fostering active working relationship between local elementary school and branch manager
- Committed to continuing my professional education through webinars and online learning classes.
Library Page
Greenville County Library System
Greenville, SC
09.2005 - 03.2008
- Handled check-in and check-out process of library books and materials at circulation desk.
- Processed library card applications and maintained patron records with accurate contact information.
- Assisted patrons with printing and copying according to personalized requirements.
- Gained strong understanding of various methods for cataloging books and other materials.
- Created welcoming and comfortable space by keeping library clean and organized.
- Maintained secure environment by monitoring visitors at front desk.
- Organized circulation desk with over 100 books and periodicals to be checked out.
Education
Some College (No Degree) - CERTIFICATION
Greenville Technical College
Greenville, SCSkills
- Library Organization
- Fine Collections
- Learning Strategies
- Patron Registration
- Service Quality
Timeline
Library Associate
Greenville County Library System
07.2017 - Current
Library Assoicate
Greenville County Library
11.2005 - 11.2009
Library Page
Greenville County Library System
09.2005 - 03.2008
Some College (No Degree) - CERTIFICATION
Greenville Technical College
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