Summary
Overview
Work History
Education
Skills
Personal Information
Relevant Skills And Experience
References
Timeline
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Jessica Slocomb

Haverhill,MA

Summary

Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings.

Overview

30
30
years of professional experience

Work History

PCA

Tempus Unlimited
Stoughton, Massachusetts
07.2023 - 08.2025
  • Assisted clients with daily living activities and personal care needs.
  • Supported clients in maintaining effective hygiene and grooming routines.
  • Organized and prepared meals using seasonal produce.
  • Transported clients efficiently between various locations.

Team Member

Planet Fitness
Newburyport, USA
04.2022 - 04.2023
  • Enhanced member experience through exceptional customer service for all members and guests.
  • Assisted members with inquiries and concerns via phone calls.
  • Conducted facility tours for potential members to showcase offerings.

Bartender

Boston Harbor Cruises
Boston, USA
05.2015 - 09.2019
  • Delivered exceptional hospitality to guests and coworkers throughout cruise duration.
  • Maintained thorough knowledge of beverage offerings and prices to ensure accurate order fulfillment.
  • Provided prompt bar service to guests and servers consistently during events.
  • Set up and broke down bar, stocking according to specifications while adhering to cleanliness standards.
  • Ensured cleanliness and safety of bar, common areas, and service stations at all times.
  • Processed guest payments accurately using point of sale system and returned change promptly.
  • Followed safety procedures to protect passengers and ensure vessel integrity.
  • Participated in routine training sessions and safety drills for operational readiness.

Account Developer/Manager

Merchant Services
Boston, USA
01.2013 - 12.2014
  • Receive and organize incoming payments, performing verification of credibility
  • Prepare and post bills, invoices, and receipts
  • Monitor the status of accounts and balances, checking them for inconsistencies
  • Verify the validity of debit accounts
  • Manage the accounts receivable database, adding new accounts or missed payments into it
  • Reach out to customers to inform them about their outstanding debts and deadlines, or to provide them with support
  • Prepare detailed and informative on billing activity

Manager

Compare Supermarket
Chelsea, USA
01.2006 - 12.2012
  • Facilitated strategy organization, planning, and implementation to support management objectives.
  • Coordinated daily activities to meet schedules and achieve set objectives.
  • Engaged with customers to identify needs and specifications for service improvement.
  • Supervised personnel to enhance team performance and productivity.
  • Monitored operating costs, budgets, and resource allocation for efficiency.
  • Analyzed data and prepared comprehensive reports on findings.
  • Oversaw recruitment processes and directed training and development initiatives.
  • Ensured compliance with company policies and guidelines across all operations.

Assistant Manager

Starbucks
Somerville, USA
01.2005 - 12.2005
  • Greet customers as they enter
  • Give customers drink menus and answer their questions regarding ingredients
  • Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
  • Prepare beverages following recipes
  • Serve beverages and prepared food, like cookies, pastries and muffins
  • Receive and process payments (cash and credit cards)
  • Keep the bar area clean
  • Maintain stock of clean mugs and plates
  • Check if brewing equipment operates properly and report any maintenance needs
  • Comply with health and safety regulations
  • Communicate customer feedback to managers and recommend new menu items

Nanny

Helen Spencer Child Care
Medford, USA
02.1996 - 12.2000
  • Balanced playtime and limited screen time to enhance fine motor, gross motor, and cognitive skills.
  • Engaged small children with games, puzzles, and reading activities.
  • Assisted with bathing, dressing, and teeth brushing during bedtime routines.
  • Monitored sleeping, eating, and school schedules to maintain consistency for children.
  • Organized extracurricular schedules for sports and classes to support active involvement.
  • Prepared healthy snacks and meals tailored to age requirements.

Education

MA - Cosmetology

Blaine Beauty School
Boston, MA
01.2013

Diploma - Cosmetology

Arlington High School
Arlington, MA
01.2003

Diploma -

Arlington High School
Arlington, MA
09.2001

Skills

  • Performance evaluation
  • Childcare and nannying
  • HR management and payroll processing
  • Administrative oversight
  • Customer relations and sales strategies
  • Hospitality services and bartending
  • Financial transactions and accounts receivable

Personal Information

  • Title: Manager
  • Work Permit: Authorized to work in the US for any employer

Relevant Skills And Experience

Excellent communication, Exceptional patience, Creative thinking, Leadership, Problem Solving & Conflict Resolution Abilities, Knowledge of Child Development & Behavior Management Techniques, Proven Ability to Organize Educational Activities for Children of All Ages, 12 years of substantial and outstanding experience in customer service, Accustomed to working in fast paced environments, Ability to think quickly and successfully handle difficult clients, Excellent interpersonal skills and ability to work well with others, Proficient in Spanish, Responsible for operation management, payroll, marketing, sales, etc., Key-holder responsible for opening and medium sized grocery store containing up to $1,000,000 in inventory, Managed a staff size of up to 30 people per shift, Train all new hires on policies and procedures, Evaluate trainee performance and effectiveness, and provide feedback and any recommendations, Developed a reputation for excellent customer service by acknowledging the customer's presence and answering questions clearly, Recommended, selected, and helped customers locate and obtain merchandise, Responded quickly and efficiently to customer's needs and inquiries, Acknowledged all customers with a friendly smile, Consulted with 100 clients daily after sales or contract signing, to help assist with any questions or to resolve any ongoing problems, Closed account generating over $150,000 in revenue monthly

References

References available upon request.

Timeline

PCA

Tempus Unlimited
07.2023 - 08.2025

Team Member

Planet Fitness
04.2022 - 04.2023

Bartender

Boston Harbor Cruises
05.2015 - 09.2019

Account Developer/Manager

Merchant Services
01.2013 - 12.2014

Manager

Compare Supermarket
01.2006 - 12.2012

Assistant Manager

Starbucks
01.2005 - 12.2005

Nanny

Helen Spencer Child Care
02.1996 - 12.2000

MA - Cosmetology

Blaine Beauty School

Diploma - Cosmetology

Arlington High School

Diploma -

Arlington High School
Jessica Slocomb