Jessica Smith

Owner/Operator- seasonal business from September 1st to January 1st

• Work in all areas of the business and maintain A+ DHEC rating.
• Maintain all customer relations.
• Evaluated suppliers to maintain cost controls and improve operations.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Onboarded all employees with training.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored expenditures to mitigate risk of overages.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Maintained professional, organized and safe environment for employees and patrons.

• Train new employees
• Leading project and reset teams
• Set and reset planograms and layouts
• Stock and inventory core/seasonal merchandise
• Full store set-up and reset projects
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Updated pricing and signage to complete product displays and educate customers.
• Answered customer questions regarding store merchandise, department information and pricing.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Verified products appeared at correct locations in proper quantities.
• Assembled quarter and full-size point of purchase promotional displays.

• Was responsible for all associates on my shift.
• Two total store re-models, and one total store set-up and opening including training employees.
• Checked in Vendor and accounted for vendor orders.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored security and handled incidents calmly.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and order meals.
• Restocked and organized merchandise in entire store.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Completed inventory counts and ordered merchandise.

• Answered guest questions and promoted special products.
• Balanced orders on trays and delivered them to cars.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Interpreted food order slips per shift to prepare food according to customer orders.
• Completed milkshakes and ice cream desserts for customers.
• Operated grills and fryers to prepare sandwiches and side items.
• Operated manual and electric appliances to peel, slice and trim food.
• Brewed coffee and tea and changed out drink station syrups.
• Accurately operated cash wallet and credit card terminal to process customer payments.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Kept drawer balanced by accurately processing cash, credit and debit payments.