Hi, I’m
Jessica Smith
Clarinda,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Management level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Self Employed Services
Smith Auto
01.2021 - Current
Job overview
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers.
- Managed day-to-day business operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Underground Diesel
Assistant Business Owner/Business Owner/Operator Manager
01.2012 - 03.2022
Job overview
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Developed and maintained relationships with customers and suppliers through making them feel prioritized and important.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
O'Reilly Auto Parts
Store Manager
02.2020 - 01.2021
Job overview
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created employee schedules to align coverage with forecasted demands.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed point of sale opening and closing procedures.
- Managed store organization, maintenance, and purchasing functions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised guests at front counter, answering questions regarding products.
Education
Austin Peay State UniversityClarksville, TN
Diploma in Management, Diploma in Accounting from Team Management Motivation, Bus. Management
07.2023
Skills
- Repair Identification
- Business Opera
- Color Mixing
- Workplace Safety
- Complex Problem-Solving
- Communication and Interpersonal Skills
- Conscientious and Detail-Oriented
- Calm and Pleasant Demeanor
- Hand and Power Tool Operation
- Goal-Driven
- Manage Budgets
- Customer Services
- Process Payments
- Invoice Reconciliation
- Managing Employee Relations
- Time Management
- Managing Cash Register
- Issue and Conflict Resolution
- Accounting
Timeline
Smith Auto
Self Employed Services
01.2021 - Current
Store Manager
O'Reilly Auto Parts
02.2020 - 01.2021
Assistant Business Owner/Business Owner/Operator Manager
Underground Diesel
01.2012 - 03.2022
Austin Peay State University
Diploma in Management, Diploma in Accounting from Team Management Motivation, Bus. Management
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