Hi, I’m
Jessica Smith
Sales Manager
Germantown,MD
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
11
years of professional experience
Work History
Milan Laser Hair Removal
Clinic Manager
03.2023 - Current
Job overview
- Foster a culture of world class customer service
- Educate clients on laser hair removal
- Promote and recommend treatment packages
- Assist clients with questions or concerns about treatments
- Proactively seek client reviews and referrals
- Mentor and manage a team of two to five employees
- Develop my team in a fun, engaging, and inclusive environment
Hand & Stone Spa
General Manager
07.2022 - 03.2023
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
US Fitness
General Manager/Sales Manager
08.2018 - 07.2022
Job overview
- Oversee multiple departments within home club including hiring, training, managing, scheduling, coaching and disciplining employees
- Motivate sales staff and monitor their production levels by using established protocols and sales system
- Cultivate relationships and build team morale
- Provide oversight, leadership, and management to various departments within the club
- Recruit and retain new club members
- Meet and surpass personal, membership and revenue goals
- Track leads, appointments, prospect interests, etc., in appropriate systems
- Market club to organizations and corporations
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Motionsoft Inc
Financial Services Manager
02.2018 - 08.2018
Job overview
- Data Entry
- Inbound/Outbound Calls
- Return voicemails
- Obtain and verify client information
- Update billing Info; take payments
- Answer any questions regarding members account(s)
- Assist with cancellation processing; refunds; and escalations
- Account notation
- Current client relations
- Building relationships potential clients
- Training new employees
- Sorting Mail (digitally)
- Corresponded with various other departments, discussing company plans and agreeing on future paths to be taken.
CVS Pharmacy
Pharmacy Technician Supervisor
07.2017 - 02.2018
Job overview
- Ensure customers receive quality care and meet all health/safety standards and protocols
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Gold's Gym
Operations/Sales Manager, Operations Manager
05.2013 - 07.2017
Job overview
- Supervise and provide a motivating environment for team to achieve or exceed all team and individual service goals
- Recruit, hire, and mentor Front Desk/Sales staff
- Implement all Front Desk/Sales standard operating procedures
- Achieve monthly revenue and operating income goals
- Ensure effective operations, cleanliness, and staff relations according to company standards
- Mentor Front Desk staff through new hire development program
- Provide ongoing coaching and feedback to all staff
- Coordinate staff meetings on a regular basis
- Communicate club activities and procedures to staff
- Track all point-of-sale interactions with members for successful completion
- Create employee schedules and track time and attendance of all employees within department
- Verify and approve payroll bi-monthly
- Review and manage expenses and oversee budget compliance
- Attend all mandatory trainings, meetings and development courses
- Maintain personnel files for all Front Desk/Sales staff
- Track inventory, order and restock items, and optimize inventory systems
- Assist in day-to-day club operations as part of the management team
- Discuss guest fitness goals
- Tour guests
- MOD when GM not in facility
- Follow-up calls
- Outside marketing/Health Fairs
- Train/guide future sales reps
- Guide each guest towards the proper path to help them reach their fitness goals
- Payment processing
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
CPR/AED/First Aid Certification, ARCA
2019
Interim Level DOD Clearance
2010
United Technical Center
Clarksburg, WV CNA Certificate
2007
Magruder High School
Diploma
2003
Skills
- Staff Management
- Sales Team Development
- Employee Scheduling
- Client Account Management
- Market Growth
- Sales Expertise
- Verbal and Written Communication
- Product Analysis
- Team Leadership
- Communication Skills
- Negotiation
- Coaching and Mentoring
Timeline
Clinic Manager
Milan Laser Hair Removal
03.2023 - Current
General Manager
Hand & Stone Spa
07.2022 - 03.2023
General Manager/Sales Manager
US Fitness
08.2018 - 07.2022
Financial Services Manager
Motionsoft Inc
02.2018 - 08.2018
Pharmacy Technician Supervisor
CVS Pharmacy
07.2017 - 02.2018
Operations/Sales Manager, Operations Manager
Gold's Gym
05.2013 - 07.2017
CPR/AED/First Aid Certification, ARCA
Interim Level DOD Clearance
United Technical Center
Clarksburg, WV CNA Certificate
Magruder High School
Diploma
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