Jessica Smith
Eustace,TX
Summary
Results-driven compliance and payroll manager with a strong background in financial transactions and FAA DOT program compliance. Experience in QuickBooks Pro and maintaining operational efficiency; adept at problem-solving and meticulous record management. Proven success in enhancing privacy protocols and elevating customer service standards and streamlining payroll processes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Compliance & Payroll Manager
Aviation Managed Personnel
07.2018 - Current
- Maintain composure in stressful situations, including confrontations, interviews and records searches
- Co-managed quality programs to reduce overdue compliance activities
- Certified Designated Employer Representative (DER) in FAA industry
- Collect detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping for FAA DOT Program
- Reviewed FAA DOT laws and updated investigation strategies to reflect current information
- Maintained excellent attendance record, consistently arriving to work on time
- Processed employee W-9 and I-9 forms and managed benefits and leave time
- Updated employee files with new details such as changes in address or salary levels
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce electronic personnel documents
- Processed payrolls on a weekly basis for more than 150 employees nationally
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Adjusted employee tax status along with information regarding withholding
- Researched and resolved time discrepancies
- Verified timekeeping records and handled any discrepancies with employees
- Processed wage garnishments and child support
- Updated employee banking records when it was necessary
- Processed new hire paperwork and documents.
CDL B Driver
Durham School Services
09.2017 - 06.2018
- Transported students to/from school in the morning and afternoons on a designated route
- Maintained a clean and operationally sound bus
- Obeyed all traffic laws
- Performed inspections of the bus before and after routes
- Maintained safety of all children and provided positive behavior direction as warranted to ensure students arrive safely and calmly
- Assisted students with loading/unloading as warranted for their safety
- Provided shuttling services for coach driven activities as well as local and long-distance field trips/competitions.
Controller
Direct Compactor Systems, LLC
12.2014 - 02.2017
- Created financial transactions and financial reports
- Reconciled accounts monthly to ensure accuracy
- Purchased supplies and equipment as authorized by management
- Monitored office supply levels and reordered as necessary
- Paid supplier invoices in a timely manner
- Took all reasonable discounts on supplier invoices
- Paid bank loans as they came due for payment
- Issued invoices to customers
- Collected sales taxes from customers and remitted them to the government
- Ensured that receivables were collected promptly
- Made bank deposits
- Maintained petty cash fund
- Provided information to the external accountant who created the company's financial statements
- Assembled information for external auditors for the annual audit
- Maintained an orderly accounting filing system
- Maintained the chart of accounts
- Calculated variances from the budget and reported significant issues to management
- Complied with local, state, and federal government reporting requirements
- Provided clerical and administrative support to management as requested.
Controller Assistant / IT Assistant / Office Manager
Finley Resources, Inc.
04.2004 - 06.2007
- Worked as Controller Assistant with combined duties of IT Assistant and Office Manager
- Supervised A/R, A/P, P/R Personnel and transactions
- Oversaw accounting procedures, internet controls, and database management
- Audited work flow to assure all accounting transactions were appropriately authorized
- Substantiated and justified expenditures and expense reports
- Prepared monthly journal entries
- Prepared financial statements
- Prepared general ledger reconciliations
- Assured internal control compliance
- Trained staff on internal control procedures
- Performed monthly and yearly closing processes
- Resolved user problems by communicating with end users and by translating technical problems from end-users to tech support staff
- Installed hardware, software, and peripherals
- Ran diagnostic software
- Utilized mainframe software to provide system security access
- Accommodated user requests for computer hardware and software
- Assigned and monitored clerical responsibilities among office staff
- Allocated resources to enable task performance
- Coordinated office staff activities to ensure maximum efficiency
- Evaluated and managed staff performance
- Recruited and selected office staff
- Organized orientation and training of new staff members
- Designed and implemented filing system
- Ensured filing system maintained and current
- Established procedures for record keeping
- Monitored record keeping
- Ensured security and confidentiality of data
- Designed and implemented office policies and procedures
- Ensured office policies and procedures were adhered to
- Analyzed and monitored internal processes
- Implemented procedural and policy changes to improve operational efficiency
- Prepared operational reports and schedules to ensure efficiency
- Monitored and maintained office supplies inventory
- Reviewed and approved office supply acquisitions
- Maintained a safe and secure working environment
- Handled client inquiries and complaints
- Managed internal staff relations
- All duties were completed in office as well as telecommuting to have all tasks completed early for aggressive deadlines.
Office Manager
Today's Staffing Services
10.2002 - 09.2003
- Worked as an Office Manager for Countrywide Home Loans
- Various job duties included system entry and distribution of incoming loans, researching and paying vendor invoices, handling insurance payment checks, stacking and shipping canceled loan files, data entry, switchboard operation, monitoring and distributing faxes, distribution of incoming express packages and mail, office equipment maintenance, and maintaining office supply inventory
- Assisted loan officers in preparing documents for Regional Operations Center on new loans
- Processed title and homeowners' insurance orders, and various financial documentation for clients to expedite loan processing in a highly confidential environment
- Worked on special projects and reports as requested by Regional Ops Center Manager
- Planned and executed mass mailing marketing campaigns to generate new business.
Account Manager
USB Worksite Marketing, LLC
11.2001 - 10.2002
- Account Manager for medical benefits agency
- Processed applications; verified accuracy and completeness before forwarding to medical carrier
- Audited 1st Month premium for Client Company to verify accuracy of insured at correct amount
- Provided customer service for employees of client companies inquiring about benefit plan coverage.
Technical Services Representative
CompUSA, Inc.
08.2000 - 09.2001
- Provided customer service support for three teams (Special Projects, Auction Orders, Auction Returns/Repairs)
- Miscellaneous duties included customer service (via telephone and email) for east and west coast, accounting (A/R & Credit), data entry, order research, and inventory control.
Administrative Associate
American Heart Association
05.1999 - 08.2000
- Provided administrative support including data entry and word processing
- Miscellaneous duties included document reproduction, mailing, and filing
- Responsible for screening calls, organizing daily correspondence, and responding to time-sensitive material
- Responsible for arranging and organizing all air travel/hotels and internal/external meetings
- Prepared all reports and presentations along with spreadsheet preparation.
Sr. Executive Secretary
Rone Engineers
04.1997 - 08.1998
- Provided secretarial and administrative support to President, Vice President, and three senior-level managers
- Responsible for screening calls, organizing daily correspondence, and responding to time-sensitive materials
- Arranged and organized all air travels, hotels, customer conferences, and internal meetings
- Prepared reports, documents, and presentations for bids/contracts.
Sr. Administrative Assistant
Texas Instruments
05.1995 - 03.1997
- Provided administrative support including data entry and word processing
- Miscellaneous duties included document reproduction, mailing, and filing
- Responsible for screening calls, organizing daily correspondence, and responding to time-sensitive material
- Responsible for arranging and organizing all air travel/hotels and internal/external meetings
- Prepared all reports and presentations for bids and contracts along with spreadsheet preparation
- Trained co-workers on software in both Windows 95 and WinNT environments
- As Security Control Representative, monitored alarms and provided emergency dispatch services for various vicinities.
Skills
- Type: 70wpm
- 10-Key/Data Entry: 12,248kph
- Order Processing
- Microsoft Office/Outlook
- PEO Companies
- ADP Workforce
- Internet/Intranet
- Customer Service
- Designated Employer Representative (DER) – FAA
- Designated Home Office for Telecommute/Remote
- Designated Internet
- Multi-Tasker
- Self-Starter
- Detail Oriented
- Highly Dependable
- Strong Organization Skills
- Extensive Research Skills
- Problem Solving
- Efficient
- Deadline Driven
- Payroll Auditing and Expense Reimbursements
- Data Review
- New Hire Processing
- Resolving Discrepancies
- Documentation Requirements
- Upgrading Systems
- Due Diligence
- Payroll Processing
- Recordkeeping Requirements
- Compliance Understanding
- Reviewing Timesheets
- Bookkeeping Skills
- HR Support
- Customer Service Orientation
- Adaptability
- Interpersonal Skills
- Attention to Detail
- Direct Deposit Management
- Project Management
- Time Management
- Multitasking Abilities
- Decision Making
- Fraud Detection
- Confidentiality Maintenance
- Ethical & Integrity Driven Conduct
Certification
FAA DER Certification
Timeline
Compliance & Payroll Manager
Aviation Managed Personnel
07.2018 - Current
CDL B Driver
Durham School Services
09.2017 - 06.2018
Controller
Direct Compactor Systems, LLC
12.2014 - 02.2017
Controller Assistant / IT Assistant / Office Manager
Finley Resources, Inc.
04.2004 - 06.2007
Office Manager
Today's Staffing Services
10.2002 - 09.2003
Account Manager
USB Worksite Marketing, LLC
11.2001 - 10.2002
Technical Services Representative
CompUSA, Inc.
08.2000 - 09.2001
Administrative Associate
American Heart Association
05.1999 - 08.2000
Sr. Executive Secretary
Rone Engineers
04.1997 - 08.1998
Sr. Administrative Assistant
Texas Instruments
05.1995 - 03.1997