Jessica Smith
Summary
Talented Server bringing skills in order management, payment processing and attentive to upselling. Staying current on menu items and consistently offering targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
25
25
years of professional experience
Work History
Server
Wasabi Sushi Bar & Grill
08.2013 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Shift Leader: Duties include managing FOH staff, handling upset guests, closing and depositing money
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Reference: Jacob Hausauer, Head Chef (406)471-9270
Banquet Captain
Grouse Mountain Lodge
08.2003 - 08.2013
- Enhanced guest satisfaction while overseeing banquet operations and ensuring smooth execution of weddings, conferences, and special events.
- Tended to guests requests, questions, and complaints with patience and empathy
- Coordinated food and drink service by liaising with kitchen and service staff
- Reference: Joel Maxwell, Food & Beverage Manager (406)261-3447
Cashier/Cook/Expeditor
The Bulldog Saloon
08.1999 - 08.2003
- Amy May, Owner (406)253-9028
Education
High School Diploma -
Gettysburg Area High School
Gettysburg, PA06.1994
Skills
- Quality Control
- Allergy Awareness
- Hospitality Service Expertise
- Order Accuracy
- Problem Solving
- Positive Attitude
- Tableside Etiquette
- Attention to Detail
- Upselling Techniques
Timeline
Server
Wasabi Sushi Bar & Grill
08.2013 - Current
Banquet Captain
Grouse Mountain Lodge
08.2003 - 08.2013
Cashier/Cook/Expeditor
The Bulldog Saloon
08.1999 - 08.2003
High School Diploma -
Gettysburg Area High School
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