Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Rhoades

Sebree,KY

Summary

Adept at addressing patient/customer needs with compassionate care and attention to detail. Diligent about maximizing satisfaction while serving patients/members of all backgrounds. Demonstrated ability to provide emotional support to patients and families in variety of settings. Delivers excellent communication and task prioritization skills for effective job efficiency. Proven ability to stay organized and prioritize tasks in fast-paced environment. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Social Media Manager

Smith Monuments
02.2024 - Current
  • Developed and promoted brand, images and identity to media and public.
  • Implemented strategies to increase post visibility on various platforms such as Instagram and Twitter.
  • Managed sponsored posts and paid advertising campaigns on Facebook and Instagram for increased exposure.

Member Service Representative

Evansville Teachers/Liberty Federal Credit Union
08.2023 - Current
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to customer questions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

CNA Float Pool

Owensboro Health Regional Hospital
06.2022 - 07.2023
  • Assisted with smooth recoveries by providing quality care to patients
  • Delivered individualized patient care by recording vital signs, blood sugar levels, documenting observations, and evaluating patient needs
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Obtained client medical history, medication information, symptoms and allergies
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and assessments
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Patient Dining Associate

Baptist Health
05.2021 - 03.2022
  • Established and maintained patient profiles
  • Confirmed patient information with nurses as well as the patient
  • Ensured patients with allergies or any medical conditions received their tray correctly
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Comforted patients by anticipating patient's anxiety as in answering patients questions
  • Gathered patient data for multiple patients daily.

Education

Diploma -

Webster County High School
05.2021

CNA Certification -

Madisonville Community College
03.2021

Skills

  • Consistent Punctuality
  • Restocking and organization
  • Managing and receiving Documents and Records
  • Work station cleaning and sanitizing
  • Customer/patient relations
  • Dependability
  • Self-control
  • Honest
  • Ethical

Certification

  • BLS provider
  • Certified nursing assistant

Timeline

Social Media Manager

Smith Monuments
02.2024 - Current

Member Service Representative

Evansville Teachers/Liberty Federal Credit Union
08.2023 - Current

CNA Float Pool

Owensboro Health Regional Hospital
06.2022 - 07.2023

Patient Dining Associate

Baptist Health
05.2021 - 03.2022

Diploma -

Webster County High School

CNA Certification -

Madisonville Community College

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Jessica Rhoades