Jessica Smith
Summary
Trustworthy and dedicated cashier with 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
5
5
years of professional experience
Work History
Motorclothes Associate/Cashier
West Coast Harley Davidson
06.2018 - 10.2020
- Enhanced customer satisfaction by providing personalized assistance in selecting suitable motorclothes and accessories.
- Built strong relationships with customers through active listening, understanding their needs, and recommending appropriate motorclothes solutions.
- Spearheaded the creation of eye-catching window displays that attracted potential customers into the store.
- Efficiently processed customer transactions, resulting in shorter wait times and increased customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Clerk
Safeway
07.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service Representative
Goodwill Outlet
02.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Flying J Travel Center
12.2022 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
Salinas Adult School
Salinas, CA05.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Product Knowledge
- POS System Operation
- Customer Focus
- Refund handling
- Problem-Solving
- Cleaning and sanitizing
Timeline
Customer Service Cashier
Flying J Travel Center
12.2022 - 02.2023
Customer Service Representative
Goodwill Outlet
02.2022 - 11.2022
Customer Service Clerk
Safeway
07.2021 - 08.2022
Motorclothes Associate/Cashier
West Coast Harley Davidson
06.2018 - 10.2020
High School Diploma -
Salinas Adult School