Jessica Smith
Salt Lake City,UT
Summary
Proven leader in project management and cross-functional collaboration, adept at driving projects to completion on time and within budget at companies like Tesla. Excelled in stakeholder communications and risk management, enhancing client relations and achieving high satisfaction ratings. Demonstrated ability to mentor teams, achieving significant improvements in productivity and efficiency. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
25
25
years of professional experience
Work History
Project Manager II
Ovivo
07.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Workforce Real Time Analyst
Tesla
06.2019 - 07.2022
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Optimized schedules, forecasts and other tools to present to management.
- Conducted ongoing training sessions; increasing job preparedness amongst workers.
- Managed overtime, shift swaps, breaks and PTO requests.
- Created training materials for new employees to provide information about attendance guidelines.
Emergency Roadside Assistant
Tesla
11.2018 - 06.2019
- Evaluated completed work prior to release.
- Maintained a clean and organized work environment, contributing to overall team productivity and efficiency.
- Performed routine maintenance on service vehicles, prolonging equipment life and minimizing downtime due to mechanical issues.
- Maintained high-quality service standards with thorough knowledge of vehicle systems and repair techniques.
- Enhanced customer satisfaction by providing timely and efficient emergency roadside assistance.
- Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
- Trained new hires on company procedures, fostering a collaborative work environment that encouraged professional growth.
- Analyzed vehicle data using advanced diagnostic equipment.
Interconnection & Incentive Coordinator
Telsa
02.2018 - 10.2018
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Kept high average of performance evaluations.
Product Development Project Manager
Perfectly Posh
12.2016 - 10.2017
- Established strong relationships with clients, fostering trust and open communication throughout entire project lifecycle.
- Implemented innovative solutions to overcome project challenges and address stakeholder concerns.
- Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
- Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved.
- Achieved project success by efficiently allocating resources and managing schedules.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Facilitated cross-functional team coordination, fostering a collaborative work environment for successful project execution.
- Coordinated vendor selection processes to secure high-quality products/services at competitive prices without compromising on deadlines.
- Partnered with project team members to identify and quickly address problems.
- Analyzed financial reporting systems and project schedules to proactively address potential problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Programs Manager
Habitat For Humanity Of Summit County
03.2015 - 07.2016
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Organized successful fundraising events to generate additional revenue for community programs.
- Established strategic partnerships to maximize resources and expand the reach of community programs.
- Led cross-functional teams in the execution of large-scale events and initiatives, resulting in increased visibility for the organization within the community.
- Recruited trained, and supervised volunteers for various community events and projects.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
Project Manager
3form
09.2012 - 03.2015
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Reduced overall project costs through value engineering initiatives and strategic planning efforts.
- Advised clients on design modifications that would improve functionality or reduce costs without compromising structural integrity or aesthetic appeal.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
Sales Coordinator
3form
08.2011 - 09.2012
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Collaborated with cross-functional teams to identify and address customer needs.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Scheduling Specialist, Inside Sales
TD Williamson
02.2007 - 08.2011
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Called customers to coordinate schedules and set appointments.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Provided outstanding customer service in addressing client concerns or questions related to their inspections or reports.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Customer Support Representative
PHYTOMER CORPORATION
10.2002 - 09.2005
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
Manager
Hot Dog on a Stick
07.1999 - 10.2002
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Increased profit by streamlining operations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT06.1999
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Stakeholder Communications
- Client Relations
- Schedule Management
- Budgeting and forecasting
- Risk Management
- Document Management
- Cross-Functional Collaboration
- Coaching and Mentoring
Timeline
Project Manager II
Ovivo
07.2022 - Current
Workforce Real Time Analyst
Tesla
06.2019 - 07.2022
Emergency Roadside Assistant
Tesla
11.2018 - 06.2019
Interconnection & Incentive Coordinator
Telsa
02.2018 - 10.2018
Product Development Project Manager
Perfectly Posh
12.2016 - 10.2017
Programs Manager
Habitat For Humanity Of Summit County
03.2015 - 07.2016
Project Manager
3form
09.2012 - 03.2015
Sales Coordinator
3form
08.2011 - 09.2012
Scheduling Specialist, Inside Sales
TD Williamson
02.2007 - 08.2011
Customer Support Representative
PHYTOMER CORPORATION
10.2002 - 09.2005
Manager
Hot Dog on a Stick
07.1999 - 10.2002
High School Diploma -
Copper Hills High School
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