Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Smith

Carmichael,CA

Summary

A seasoned Director of Operations with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience

Work History

Director of Operations

Burton Marketing
03.2017 - Current
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Worked collaboratively with leaders to implement new procedures and corrective actions to improve quality.
  • Monitored budget and utilized operational resources.
  • Defined, implemented, and revised operational policies and guidelines.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines.

PBX Supervisor

Citizen Hotel
11.2016 - 03.2018
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Processed customer payments for timely, accurate order fulfillment.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.


  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to assist with various tasks

Front Office Manager /Corporate Event Coordinator

Farrell's Ice Cream Parlor
09.2014 - 06.2015
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Receptionist

Carlton Senior Living
07.2013 - 09.2014
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

Business

Barry University
Miami, FL
01-2016

High School Diploma -

Rio Americano
Sacramento, CA
06-2014

Skills

  • Leadership training
  • Budgeting and cost control
  • Intuit QuickBooks master
  • Google Docs
  • Microsoft Excel and PowerPoint
  • ADP Payroll

Timeline

Director of Operations

Burton Marketing
03.2017 - Current

PBX Supervisor

Citizen Hotel
11.2016 - 03.2018

Front Office Manager /Corporate Event Coordinator

Farrell's Ice Cream Parlor
09.2014 - 06.2015

Receptionist

Carlton Senior Living
07.2013 - 09.2014

Business

Barry University

High School Diploma -

Rio Americano

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Jessica Smith