Hi, I’m
Jessica Smith
Columbia,LA
Summary
- Dynamic leader with a proven track record at Popeyes, adept at boosting sales and enhancing team productivity. Skilled in operations management and customer relationship management, I excel in creating strategies that increase customer satisfaction and drive business growth. My approach combines effective team motivation with rigorous financial management, achieving notable improvements in performance and profitability.
Overview
13
years of professional experience
Work History
Popeyes
Assistant Manager
03.2019 - 04.2021
Job overview
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Cultivated excellent rapport with staff, enhancing workplace morale.
- Directed operational functions to fulfill service requirements.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Enhanced team productivity by streamlining operational processes.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved operational efficiency by adopting new technology for inventory management.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Walgreens
Assistant Manager
01.2008 - 03.2018
Job overview
- Directed daily operations to meet performance standards.
- Created a tidy, safe, and orderly store atmosphere to elevate customer satisfaction.
- Developed a harmonious and supportive team dynamic.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provided guidance and support to junior staff members in their assigned roles.
- Fostered repeat clientele with superior customer support.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Executed periodic inventory evaluations to validate counts, resolve mismatches, and project future necessities.
- Delivered practical aid to clients, determined requirements thoroughly, and kept abreast of emerging trends.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Enhanced team productivity by streamlining operational processes.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented staff training programs to elevate service standards and knowledge.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved operational efficiency by adopting new technology for inventory management.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Clinique
Sales Associate
02.2010 - 01.2017
Job overview
- Executed cash transactions with precision, ensuring compliance with company policies.
- Built relationships with customers to encourage repeat business.
- Executed returns and handled exchanges following company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Expertly navigated demanding scenarios while preserving professionalism.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Is Front of House Manager
Longhorn Steakhouse
01.2013 - 02.2016
Job overview
- Exhibited proactive behavior with high ownership.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
Bartender and Server
Chili's Restaurant
01.2012 - 01.2014
Job overview
- Increased guest satisfaction through novel restaurant concepts.
- Tracked guest comments, swiftly addressing issues and implementing enhancements to boost customer satisfaction levels.
- Achieved profit margin goals while upholding high service standards through effective budget management.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
- Achieved consistent compliance with local laws and industry regulations by staying informed of changing requirements and updating policies accordingly.
- Coordinated staff scheduling, ensuring optimal coverage during peak hours without compromising service quality or employee satisfaction.
- Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
- Cultivated a strong team culture through regular communication, fostering collaboration across all levels of the organization.
- Collaborated with executive chefs to design seasonal menus, incorporating locally sourced ingredients for a unique culinary experience.
- Developed strategic marketing initiatives for increased brand visibility, attracting new clientele and retaining loyal customers.
- Increased revenue by streamlining operations and optimizing staff performance through effective leadership and training.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Supervised daily activities of restaurant and Number employees.
- Planned and executed strategies to increase customer loyalty and retention.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Maintained positive relationships with local community and government officials.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed payroll, daily deposits, and cost controls.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Recruited, hired, and trained talented staff to fill vacancies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Louisiana Delta Community CollegeMonroe, LA
Business Management from Business Administration And Management
Ruston High SchoolRuston
GED from General Studies
07.2007
Skills
- Team leadership
- Decision-making
- Money handling
- Customer service
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Workload management
- Retail operations
- Operations management
- Employee scheduling
- Team building
- Recruiting and interviewing
- Customer rapport
- Sales strategies
- Employee performance evaluations
- Sales reporting
- Orientation and training
- Policy enforcement
- Sales growth
- Staff development
- Strategic planning
- Retail operations management
- Customer relationship management (CRM)
- Cost reduction
- Performance reviewing
- Project management abilities
- Employee performance evaluation
- Negotiation
- Schedule oversight
- Business administration
- Project management
- Financial management
- Budgeting and finance
- Cost control
- Meeting facilitation
- Business development
- Google drive
- Promotional planning
- Consulting
- Contract management
- Product branding
- Succession planning
- Team collaboration
- Multitasking and organization
- CSS
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Product and service sales
- Inventory management
- Process improvement strategies
- Financial reporting
- Marketing
- Vendor relationship management
- Compliance
- Sales monitoring
- Rewards program oversight
- Budget assistance
- Marketing tactics
- Resource allocation
- Sales forecasting
- Business development understanding
- Policy administration
- Customer service and satisfaction
- Microsoft office expertise
- Reporting and documenting
- Closing oversight
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Team motivation techniques
- Graphic and media design
- Employee engagement
- Computer skills
- Teamwork and collaboration
- Problem resolution
- Orientating and training
- Hiring and training
- Active listening
- Multitasking
- Organizational skills
- Multitasking Abilities
- Professional and courteous
- Scheduling and coordinating
- Staff training
- Customer relationship management
- Work Planning and Prioritization
Timeline
Assistant Manager
Popeyes
03.2019 - 04.2021
Longhorn Steakhouse
Is Front of House Manager
01.2013 - 02.2016
Chili's Restaurant
Bartender and Server
01.2012 - 01.2014
Sales Associate
Clinique
02.2010 - 01.2017
Assistant Manager
Walgreens
01.2008 - 03.2018
Louisiana Delta Community College
Business Management from Business Administration And Management
Ruston High School
GED from General Studies