Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Smith

Goldsboro,NC

Summary

Dynamic professional with extensive experience at RHA Health Services LLC, specializing in client engagement and behavioral observation. Demonstrated leadership in enhancing team performance and client satisfaction through targeted training and mentoring initiatives. Proven ability to improve service delivery outcomes by implementing ethical practices and advocating for client needs. Exceptional interpersonal communication and organizational skills drive consistent success in achieving strategic objectives.

Overview

17
17
years of professional experience

Work History

IDD Associate Professional

RHA Health Services LLC
Lagrange, NC
10.2023 - Current
  • Assisted individuals in identifying and communicating their service needs through direct interviews.
  • Supervised and coordinated person-centered plans, monitoring progress towards personal, clinical, and functional outcomes.
  • Reviewed assessments and collaborated with interdisciplinary teams to help individuals achieve their full potential.
  • Initiating periodic reviews, investigations, modifications, and adjustments by soliciting the feedback of the people we support, as their needs and goals change.
  • Reviewing assessments completed by the people we support, and other members of the interdisciplinary team, to best help the people we support meet their full potentials.
  • Supervising and writing the person-centered plan based on assessments, interviews, and observations.
  • Overseeing many aspects of residential activity, including home appearance, leisure materials, cleanliness, and community integration, to ensure that the people we support are healthy and safe.
  • Visiting vocational centers, residential homes, and any other area where RHA provides services to assess how person-centered plans are implemented.
  • Reporting to the Administrator and working closely with colleagues to maintain communication, provide feedback, standardize procedures, expedite person-centered plan implementation and workflow, and improve employee performance.
  • Monitoring activities to ensure that quality assurance and/or state survey improvements are being made.
  • Serving as the link between the people we serve, their families, and legal guardians to gain approval for services provided.

IDD Habilitation Specialist

RHA Health Services LLC
Lagrange, NC
02.2020 - 10.2023
  • Evaluated and assessed clients' adaptive behavior and skills across various domains upon admission and annually.
  • Developed and implemented personalized outcome programs based on interdisciplinary team objectives.
  • Reviewed and documented formal programs on 30-day cycles, providing in-service training and feedback to home care staff.
  • Specifying behavioral objectives, training methods, reinforcers, criteria, data collection methods, and task analysis or training steps for each program; writing programs and implementing them within required timelines.
  • Observing and providing feedback while working closely with home care staff as they carry out personal outcome program procedures, providing encouragement, and offering suggestions for fine-tuning the intent of programs and the overall support plan.
  • Conducting Personal Outcome Interviews, along with other staff members, to assist in identifying outcomes and supports.

Assistant Teacher

RHA Health Services LLC
Lagrange, NC
06.2018 - 02.2020
  • Used videos, lectures and moderated discussions to engage students during class.
  • Conquered challenges of working with highly disabled student population to attain exceptional student achievement.
  • Led students through safety procedures for active shooter and fire drills.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Remained calm and patient in student interactions to support individual growth and development.
  • Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
  • Collaborated with other staff members to ensure student success.

Direct Support Professional

RHA Health Services LLC
Lagrange, NC
11.2016 - 02.2018
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Assisted clients with maintaining good personal hygiene.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Facilitated social interactions between participants and their peers in the community.
  • Provided guidance and support to ensure safety of individuals served.
  • Used approved crisis intervention techniques in emergency situations.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Drove clients to doctors' appointments and social outings.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored health and well-being of clients and reported significant health changes.
  • Consulted with client care team to continually update care plans.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Built strong and trusting rapport with clients and loved ones.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.

Swing Manager

McDonald's Restaurant
Goldsboro, NC
05.2008 - 10.2014
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Resolved customer complaints in a professional manner while upholding company standards.
  • Explained goals and expectations required of trainees.
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Monitored inventory levels to ensure adequate stock for customers' needs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Assisted customers in selecting products that best met their needs while upselling additional items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enforced loss prevention measures throughout the store; performed investigations into suspicious activity.
  • Developed training materials for new hires on store policies and procedures as well as product knowledge.
  • Inspected all areas of the store regularly to ensure they were clean and properly stocked.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Distributed food to service staff for prompt delivery to customers.
  • Trained workers to close skill gaps and improve overall productivity.
  • Trained new employees to perform duties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Created weekly employee schedules, monitored performance, and provided feedback.
  • Managed and trained a team of 15+ employees in daily operations and customer service.
  • Identified opportunities for improvement within the store's operations, sales strategies, and customer service initiatives.
  • Prepared and led food service training programs to teach staff various tasks.
  • Owned process of setting up, breaking down, and resetting operations.
  • Planned monthly staff meetings to discuss goals, objectives, successes, challenges.

Education

Associate of Applied Science - Human Services

Wayne Community College
Goldsboro, NC
05-2025

High School Diploma -

Goldsboro High School
Goldsboro, NC
06-2008

Skills

  • Human resources
  • Training and mentoring
  • Behavioral observation
  • Client engagement
  • Records management
  • Family engagement
  • Ethical practice
  • Client interaction
  • Interpersonal and written communication
  • Client advocacy
  • Self-awareness
  • Professional boundaries
  • Issue identification and resolution
  • Service assistance and support
  • Case file documentation
  • Case investigations
  • Teamwork and collaboration
  • Organizational skills
  • Supervision and leadership
  • PPE compliance
  • Flexible and adaptable
  • Multitasking
  • Problem resolution
  • Written communication
  • Performance evaluations
  • Staff development
  • Policy implementation
  • Inventory management
  • Safety procedures
  • Cross-functional teamwork
  • Staff training and development

Timeline

IDD Associate Professional

RHA Health Services LLC
10.2023 - Current

IDD Habilitation Specialist

RHA Health Services LLC
02.2020 - 10.2023

Assistant Teacher

RHA Health Services LLC
06.2018 - 02.2020

Direct Support Professional

RHA Health Services LLC
11.2016 - 02.2018

Swing Manager

McDonald's Restaurant
05.2008 - 10.2014

Associate of Applied Science - Human Services

Wayne Community College

High School Diploma -

Goldsboro High School

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