Jessica Smith
Baltimore,MD
Summary
I am a seasoned professional with 27 years of experience in the dental field and a robust background in customer service. I excel in both independent and collaborative work environments, consistently ensuring the timely completion of assignments. My dedication to surpassing basic task requirements, combined with my ability to learn quickly and my strong computer skills, makes me a valuable asset. I am committed to the principles of education, business acumen, and personal development.
Overview
15
15
years of professional experience
Work History
Eastpoint Pediatric Associates
LonePeak
1001 N. Point Boulevard
07.2024 - Current
- Facilitated smooth onboarding process by coordinating training schedules and resources.
- Analyzed customer feedback to identify areas for service improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Increased public awareness of oral health issues through effective use of social media and online marketing.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Facilitated better communication between parents and providers through clear explanations of dental treatment plans and procedures.
- Built rapport with young patients by engaging them in age-appropriate conversation during visits to alleviate anxiety or fear surrounding dental appointments.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Hamilton Family Dentistry
Dr. Wolfson
5810 Harford Rd. Baltimore, MD 21214
09.2023 - 07.2024
- Provided emergency dental care for urgent cases such as broken teeth or severe toothaches, ensuring patients received timely relief from pain and discomfort.
- Assisted in various restorative procedures such as fillings, crowns, bridges, and root canals to improve patients'' oral function and appearance.
- Took impressions for retainers and appliances
- Able to adjust partial, and complete dentures
- Educated patients on proper oral hygiene techniques, empowering them to take control of their dental health and minimize the need for invasive treatments.
- Delivered exceptional cosmetic dentistry services including teeth whitening, veneers, and orthodontic treatments that significantly improved patients'' smiles and self-confidence.
- Utilized advanced diagnostic tools like digital X-rays for precise evaluation of underlying issues, leading to accurate diagnoses and treatment plans.
- Cultivated a positive workplace culture through effective leadership skills that encouraged collaboration between all team members.
- Assisted in full-mouth Rehabilitation implant procedures
- Implemented Itero Scan impression
On-Call Specialist
Home Instead Homecare
Arnold, MD
11.2021 - 10.2023
- Work as a liaison between the caregiver and client
- Plan individual care for clients and their family members
- Late night availability for emergency assistance
- Scheduling of care providers on a weekly basis
- Along with last-minute call out scheduling support
Lead Dental Assistant
Dosh Dental LLC
Burtonsville, MD
04.2012 - 04.2021
- Facilitated training sessions for newly appointed dental assistants, focusing on in-office protocols and the importance of adhering to established patient safety standards
- Prepared patients for treatments and checkups, ensuring their comfort with a compassionate approach
- Formulated schedules for support staff to effectively meet the requirements of both office operations and patient needs
- Performed cleaning and sterilization of dental equipment and instruments
- Welcomed patients, gathered relevant information, and updated system records accordingly
- Selected and prepared instruments, equipment, and materials tailored to the specific requirements of individual patient appointments
- Assisted patients with their dental needs, delivering exemplary customer service through both in-person interactions and telephone communications
- Provided postoperative instructions as prescribed by the dentist following dental procedures
- Instructed patients on the proper techniques for maintaining the health of their teeth and gums
- Oversaw the procurement and monitoring of dental supplies and equipment inventory, thereby enhancing operational efficiency through systematic management of inventory processes
- Utilized Eaglesoft to maintain and update patient files systematically
- Responded to incoming calls, addressed inquiries, and scheduled patient appointments
- Managed billing operations, which encompassed the collection of fees, the generation of invoices, and the posting of transactions
- Fabricated temporary restorations, including crowns and veneers
- Executed same-day relining and repairs of dentures for patients
- Created dental appliances from impressions, such as bleaching trays, denture base plates, wax rims, splinting guides, soft night guards, and Essix retainers
- Employed devices to replicate patient bite patterns and jaw movements for the evaluation of device functionality
- Prepared wax and bite blocks to facilitate patient impressions
Dental Assistant
College Park Dental
College Park, MD
09.2009 - 04.2012
- Prepared and sterilized dental instruments prior to procedures
- Assisted in the dental chair during operative, preventive, periodontal, and cosmetic treatments
- Helped dentists perform procedures such as extractions and root canals
- Provided postoperative instructions as directed by the dentist
- Documented observations and interventions in each patient's permanent record
- Created temporary restorations and custom impressions from preliminary molds
Education
Expanded functions - Dental Assistant
DANB
Columbia, MdDental Radiology - Dental Assistant
School of Applied technology South
Edgewater, Md05.2002
Skills
- Records management
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- HIPAA
- Patient relationship management
- Patient education
- Employee issue resolution
- Customer relations
- Direct patient care
- Dental assistant training
- Dental Operatory preparation
- Expanded functions
- Dental radiography
- Appointment scheduling
- Inventory management
- HIPPA/OSHA Regulatory compliance
- Supervisory experience
- Clinical safety
- Impression taking
- Infection control protocols
- Oral hygiene education
- CPR/AED
- Supply ordering
Timeline
Eastpoint Pediatric Associates
LonePeak
07.2024 - Current
Hamilton Family Dentistry
Dr. Wolfson
09.2023 - 07.2024
On-Call Specialist
Home Instead Homecare
11.2021 - 10.2023
Lead Dental Assistant
Dosh Dental LLC
04.2012 - 04.2021
Dental Assistant
College Park Dental
09.2009 - 04.2012
Dental Radiology - Dental Assistant
School of Applied technology South
Expanded functions - Dental Assistant
DANB