Overview
Work History
Skills
Summary
Work Availability
Certification
Education
Timeline
Hi, I’m

Jessica Smith

Greenfield,IN
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Jessica Smith

Overview

21
years of professional experience
5
years of post-secondary education

Work History

PK, USA inc

Manager of Human Resources & Administrative Affairs
01.2019 - 12.2019

Job overview

  • Contract position to effectively manage and lead to diversify, develop and bring on a new HRIS system
  • I was directly responsible for 700+ Team Members on all levels, including recruiting, hiring, benefits, hours reporting, employee investigations, training and building a strong management team that reports to me
  • Enforced all company policies and human resource activities
  • Effectively managed over 700 employees internationally
  • Oversaw employee benefits, insurance disputes, and insurance negotiations
  • Employee investigations, benefits management, training management
  • Took all recruiting efforts in house by utilizing HR Assistant Manager to reduce cost
  • Maintained a management training program for all reporting department managers
  • Link between Executive Management and Team Members
  • Kept up to date staffing and turnover reports on a daily basis
  • Fostered a teamwork environment conducive to positive dialogue across the organization
  • Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Devised hiring and recruitment policies for 1500-employee company.
  • Fostered positive work environment through comprehensive employee relations program.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

IAF, Inc

Human Resource Manager
01.2017 - 12.2019

Job overview

  • While employed at IAF, I developed a new orientation program that drove down the turnover by 6%
  • Oversee entire recruitment, onboarding, and orientation program for all new employees
  • Led my own HR team, while maintaining the plant operational department managers through training and development programs
  • Developed a new onboarding program and detailed orientation for new hires
  • Oversaw the onsite clinic and managed the medical clinic
  • Managed employee rewards program
  • Revised and completed comprehensive job descriptions for every job in the company
  • Dealt with school districts and JAG specialists to recruit JAG students into the company
  • Revised and developed an active job description for every job within the company

Caregivers, Inc.
Indianapolis, IN

Human Resources Business Partner
11.2022 - Current

Job overview

  • Management of eight regions in the state of Indiana providing guidance and development for all Regional Directors, Program Directors and Direct Support Professionals in employee relations, compliance and performance management
  • Advised and consulted with Senior Leadership to analyze metrics and trends to drive change and growth
  • Organizational development by analyzing overtime, performance, and managing change throughout all regions
  • Managed all Talent Acquisition Partners with recruiting needs, managed the Talent Development Team through all onboarding and compliance with all local, state and federal laws
  • Led performance management for the entire state by meeting with all Regional Managers and Program Managers to evaluate all hourly employees
  • Developing goals and metrics to evaluate management for performance reviews
  • Advise all staff on employee relations, employee investigations and organizational development
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Collaborated with leadership to assess and improve policies across board.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Bone Dry Roofing Inc.
Indianapolis, IN

Human Resources Manager
12.2021 - 11.2022

Job overview

  • Comprehensive Management of the entire company providing direct HR services to all District Managers, Branch Managers and Team Members
  • Responsibilities include benefits negotiations and management, mergers and acquisitions management, employee relations management, employee investigation management and succession planning
  • Mergers and Acquisitions
  • Benefits
  • Workman’s Comp Claims and Management
  • Talent Acquisition Management
  • Onboarding
  • Performance Evaluation
  • Professional Development
  • Employee Relations and Retention Specialist
  • Human Capital Management
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Liaised between multiple business divisions to improve communications.
  • Discovered and resolved complex employee issues that affected management and business decisions.

Denison Parking, Inc

Human Resource Generalist
10.2019 - 01.2021

Job overview

  • Built a working professional relationship with all levels of employees from hourly to Corporate within the business
  • Directly responsible for maintaining all employee relation issues - Workman's Compensation, Invoice payments and reconciliations, employee benefits and compensation administration
  • Link between employees and Corporate Management
  • HR policies and procedures management
  • Onboarding tracking and analysis
  • Employee record audits
  • HRIS technologies
  • Unemployment Benefits Maintenance and Reduction
  • New hire reporting and maintenance
  • Developed and enforced company policy and procedures relating to all human resource activities
  • Established and monitored the employee pay scale
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Facilitated criminal background check process for new hires.

Caterpillar Clubhouse Childcare and Preschool

Director of Operations
01.2004 - 12.2017

Job overview

  • Consistently communicate strategic direction and leadership of 14 employees and oversee entire recruitment and employment activities, including new hire orientation, retention programs, occupational safety, investigations, and employee relations while ascertaining complete conformity with all federal and state regulations
  • Developed and facilitated all new hire orientations
  • Conducted employee verifications and investigations
  • Built a comprehensive employee recruiting strategy
  • Facilitated and enforced the background check process for new hires
  • Offered fair and equitable compensation by comparing current salaries with market pay
  • Manage employee rewards program
  • Conduct job analysis and job evaluations, resulting in quality job specifications
  • Audited workplace employee and management policies and procedures
  • Developed innovative new employee orientation programs, including safety training

Skills

  • Managing employee relations
  • Conducting employee surveys
  • Reviewing compliance
  • Recommending policy improvements
  • Coaching leadership
  • Improving employee engagement
  • Strategic planning
  • Employee retention
  • Succession planning
  • Diversity and inclusion
  • Grievance handling

Summary

Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.

Availability
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Certification

  • SHRM-CP - SHRM Certified Professional

Education

Marian University
Indianapolis

Bachelor of Science from Cognitive Psychology
08.2002 - 05.2007

University Overview

  • Awarded Summa Cum Laude

Timeline

Human Resources Business Partner

Caregivers, Inc.
11.2022 - Current

Human Resources Manager

Bone Dry Roofing Inc.
12.2021 - 11.2022

Human Resource Generalist

Denison Parking, Inc
10.2019 - 01.2021

Manager of Human Resources & Administrative Affairs

PK, USA inc
01.2019 - 12.2019

Human Resource Manager

IAF, Inc
01.2017 - 12.2019

Director of Operations

Caterpillar Clubhouse Childcare and Preschool
01.2004 - 12.2017

Marian University

Bachelor of Science from Cognitive Psychology
08.2002 - 05.2007

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Jessica Smith