Jessica Smith
Fayetteville,NC
Summary
Dynamic retail leader with extensive experience at Macy’s, excelling in operations management and customer service. Proven track record in enhancing store performance and driving sales through effective team leadership and inventory control. Adept at training and mentoring staff, fostering a positive work environment that boosts employee engagement and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Store Manager
Macy’s
07.2020 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
District Manager
Macy's
05.2015 - 02.2019
- Supervised various locations, enforcing high-quality standards of operation.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Merchandise Manager
Macy’s
04.2012 - 04.2015
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.
- Facilitated cross-departmental collaboration to ensure promotional events were supported with appropriate merchandise and staffing.
Education
Associate of Science - Legal Studies
Florida Metropolitan University
Orlando, FL07-2005
Skills
- Customer service
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Friendly and positive
- Team leadership and coaching
- Inventory control
- Operations management
- Inventory management
- Cash management
- Shift scheduling
Timeline
Store Manager
Macy’s
07.2020 - 04.2025
District Manager
Macy's
05.2015 - 02.2019
Merchandise Manager
Macy’s
04.2012 - 04.2015
Associate of Science - Legal Studies
Florida Metropolitan University
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